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Case Study

Creating the Personalized Utility

Ten years ago the smartphone was just starting to take off, and yet today wireless, home-based Artificial Intelligence (AI) has reinvented the way consumers and businesses interact. The pace of change is unprecedented and rapidly accelerating. On top of this, 80% of utility customers would consider purchasing electricity, energy-efficient products and related services from alternative providers. And, 38% of consumers consider their utility to be on a par with other businesses that provide a personalized experience. Fortunately, innovations by companies like Amazon, Netflix, Lyft and Uber have disrupted industries and inspired personalization in more traditional industries like manufacturing, insurance and finance. Discover what’s involved in Creating the Personalized Utility.

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