Virtual Working Group
Tue August 18th, 2020 @ 11am-12pm MT
Exploring Connected Customer Experiences With Consumers Energy
With guest co-host Curt Bonn, Director, Experience and Product Strategy at Consumers Energy
We’ve all heard that the future of utility customer engagement is in connected experiences, but what does a truly connected experience look like in action? How are utilities building integrated systems that drive customer action and engagement? What questions would you ask your peers about transforming the customer experience?
Join a conversation co-hosted by Indy Ratnathicam of Uplight and Curt Bonn of Consumers Energy grounded in the recent Consumers Energy 100,000 free direct response-enrolled smart thermostat program.
- Learnings from the connected experiences your utility and others are creating and delivering.
- The challenges of building a truly connected customer experience – and ways to overcome internal and external barriers.
Uplight Virtual Working Groups are interactive discussions facilitated by the Uplight team. Participation is limited to enable an interactive discussion. Use of a webcam is highly recommended and we are happy to provide one if you need — just reach out to email@example.com.