Virtual Working Group
Tue June 15th, 2021 @ 11:00am - 11:45am MT
Working Group: 2021 Uplight Customer Survey - Deep Dive into LMI Segment
In Uplight’s latest primary customer research, we found that low to moderate, or LMI customers have a lower awareness and usage of utility programs. In the last year, 32% of lower-income customers also said they struggled to pay an electric bill, three times the rate of higher-income customers.
How do utilities ensure the customers that need bill and energy saving assistance the most aren’t missing out, especially on programs that are created just for them?
Join our interactive discussion to further discuss the challenges your utility faces around LMI customers, success and setbacks with your LMI programs, and how to educate, engage and empower this important segment with peers from other utilities.
Chief Customer Officer, Uplight
Sr. Product Marketing Manager, Uplight