Resources

Insights and best practices at your fingertips.

Customer-Centric by Design: Applying Research to the Business Customer Experience

Customer-Centric by Design: Applying Research to the Business Customer Experience

Customer Engagement
+1
Customer Research
Making the Switch: Customer Journeys to Home Electrification

Making the Switch: Customer Journeys to Home Electrification

Customer Engagement
+1
Customer Research
Product Design in Action: Rate Education, Adoption, and Enrollment

Learn how you can deliver a best-in-class customer experience that drives customer awareness, participation, and retention.

Customer Research
+1
Rates Engagement
Brands and the Clean Energy Ecosystem: Who Will Energy Customers Let In?

Mitigate the effects of climate change by expanding your energy ecosystem.

Sustainability / B Corp
Six Reasons Why Most SMBs Don’t Switch Rates

Uncover 6 key findings from our SMB rate research.

Business Customers
+2
Customer Research
Rates Engagement
Real Time Load Management Unlocks Clean Energy Value for All

Real time load management is the missing link for customers and the clean transformation.

Demand Management
+1
Rates Engagement
It’s More Than Supply: Here’s How Customers & Demand-Side Solutions Fit Into Your Decarbonization Strategy

Unlock the 4 key levers to reach your decarbonization goals.

Sustainability / B Corp
Bridging the Gap: Keeping Up with Modern Customer Expectations

Motivate your energy customers to take action.

Customer Engagement
+4
Customer Research
Energy Efficiency
LMI Customers
Rates Engagement
TOU Optimization: Taking the Guesswork Out of TOU Rates with Demand Response

Ensure TOU rate adoption while maintaining customer satisfaction.

Demand Management
+1
Rates Engagement
Connecting the Dots with the Residential Online Portal

Create personalized offers and experiences based on your customer’s profiles, preferences, and objectives.

Customer Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment