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Working Group: A Connected Digital Customer Experience

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Engaging Low-Income Customers

Utilities are offering more programs and assistance specifically for LMI customers, but haven’t cracked the code on engaging this often hard-to-reach segment. As LMI customers have a hard time finding and applying for the right program(s), utilities also struggle with making the best recommendations. Fortunately, utility personalization and a streamlined workflow can power modern LMI customer engagement. Download the eBook to learn how!

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