New eBook: Personalization Pays Off


Video: How we power the customer energy experience


Case Study

National Grid Contact Center Personalization

National Grid experienced high call volumes from their LMI customers—resulting in millions of dollars in contact center costs every year. In just 10 weeks, the CSRs were able to gain personalized and ranked recommendations on the best low-income program option for each customer—increasing LMI program enrollment, decreasing arrears collections, and decreasing call volumes.

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