Utilities aren’t capitalizing on an estimated 20 million touchpoints with their customers each year to face today’s challenges and future proof their business.
*Estimate for a 1 million meter utility
Energy Experience Platform
Customers are increasingly expecting more out of their utility customer experience. Like other industries, utilities need a utility customer platform, but disconnected experiences and actions hinder long-term business goals. Uplight’s Energy Experience Platform enables utilities to move beyond siloed programs and departments with a unified customer energy action system that leverages every customer interaction across all channels, programs and solutions.
Educating and engaging our millions of business and residential customers on the renewable and smart control options available to them is important to this effort. With their approach to… customer experience, Uplight is an ideal partner to accelerate our clean energy ecosystem.”Brett Carter ~ EVP and Chief Customer and Innovation Officer, Xcel Energy
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What We Deliver
Boost Customer Engagement
Improve customer relationship and reduce cost to serve. Uplight puts customers in control of their energy usage by activating savings and reducing utility costs.
Provide Personalized Recommendations
Continually optimize feedback based on every customer touchpoint—across all programs and channels.
Optimize System Operation and Customer Comfort
Balance grid and DER challenges. Uplight leverages devices as a grid resource under system peaking conditions.
80+ global utility partners serving 40 states and 5 nations, including electric, gas, and regional programs.
100 million+ residences and businesses reached via more than 20 energy action products.
24 billion+ data points from hundreds of customer attributes powering personalized insights.