Power the Customer Energy Experience and Motivate Utility Customers into Action
Get Customers to Act. Power Utility Programs. One System.
Deliver on key CCO goals—in a single system.
Higher customer satisfaction, lower service costs, greater revenue, and maximum customer lifetime value—for residential and business customers—from one cohesive, customer-centric energy experience.
Deploy with confidence.
A utility-focused energy experience solution for moving customers to action—secure, speedy, and proven at enterprise scale across more than 80 utilities, 100 million customers, and 31.3 billion data points.
Move from data silos to customer energy innovation.
Leveraging cutting-edge data, analytics, behavioral and utility CX to transform siloed customer and energy data into a nimble platform for rapid, scalable innovation.
Solve your biggest challenges with solutions that are built to drive results.
Dedicated solely to serving our utility partners, Uplight brings together the industry’s most effective residential and business solutions for customer engagement, DSM, personalization and energy management in one unified system.
Behavioral Energy Efficiency
Motivate customers to take meaningful actions and achieve 30% greater energy savings with a suite of products built with best-in-class energy analytics, personalization and proven behavioral science—including HERs, Customer Portals, High Usage Alerts, and more.
Enroll more customers, at a faster rate, with the highest per-household results, with the most cost-effective and encompassing demand response software solution on the market—including Orchestrated Energy, Marketplace, Analytics and Program Management tools covering multiple device classes.
Digital Customer Engagement
Fully leverage every touchpoint and seamlessly engage residential and business customers in the personalized way they now expect, consistently across every channel and program, with the most comprehensive and unified digital customer engagement suite on the market.
CX Personalization and Next Best Action
Leverage sophisticated energy analytics to harness customer data and transform all relevant customer interactions into powerful, real-time next best action recommendations that are consistent across every program and channel.
Rates Adoption and Experience
Transform your rate transition efforts through proven and personalized education, targeted marketing and recommendations, and grid-optimized enrollment—all designed to make you a truly trusted energy advisor.
Rely on the industry’s most trusted and adopted utility Marketplace to put your utility at the center of all customer energy product decisions with a turnkey solution that drives customer satisfaction and a deeper customer relationship.
Renewables Adoption and Experience
Grow your renewables program awareness and adoption rates through educational content and personalized, targeted messaging.
Energy Experience Platform
Move beyond siloed programs and departments and open the door to a unified customer energy action system that leverages every customer interaction across all channels, programs, and solutions.
"Uplight, with their focus on the customer and comprehensive solution set—from behavioral energy efficiency and dynamic rates enrollment to an e-commerce marketplace and automated device control—provides the full package required to help us achieve the goals in our strategic plan.”
Patti Poppe ~ President and CEO of Consumers Energy