Run Cost-Effective, Reliable Demand Response Programs

Comprehensive demand response technology and turnkey services help utilities achieve demand-side management targets with programs that provide capacity year after year.

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Scalable, Agile Solutions to Manage Complex DR Programs

When it comes to demand response (DR), one size does not fit all. Uplight’s demand response solutions provide tailored support for behavioral and automated DR programs encompassing residential and C&I customers across a wide range of devices and original equipment manufacturers.

 

From program design and customer engagement to forecasting and event management to measurement & verification (M&V) and incentive processing, we provide a full suite of technology and services to run successful programs at scale.

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The U.S. distributed energy resource (DER) market is expected to nearly double in capacity from 2022 to 2027. Now’s the time to tap into these customer assets to futureproof grid resilience.

Deploy effective demand response programs that:

  • Reach more customers and motivate them to enroll through multiple channels.
  • Improve dispatch performance reliability using predictive forecasting and analytics.
  • Retain 98% of customers with personalized digital experiences.
  • Seamlessly support different device types, customer segments, and program requirements.

Why Partner With Uplight for Demand Response?

  • Behavioral and automated demand response support for both residential and C&I programs
  • End-to-end functionality to support program configuration, enrollment, forecasting, notifications, dispatch, and M&V
  • Turnkey services for customer recruitment / support and utility program administration
  • Advanced analytics and predictive controls to optimize program dispatch
  • Hassle-free enrollment and personalized engagement for residential and C&I customers
  • Pre-built program templates and configurable settings
  • Flexible SaaS architecture and rich APIs support seamless integration with existing IT systems

Tata Power DR Program Reduces Peak Load by 75 MW

Ambitious demand response program in Mumbai engaged 55,000 residential and 6,000 C&I customers to achieve a 75 MW capacity reduction within six months.

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Frequently Asked Questions (FAQs)

    1. Increase enrollments. The more people and businesses you have enrolled in your DR programs, the more potential load you can shift during every event. Uplight’s Marketplace solution offers pre-enrolled devices for sale to simplify the enrollment process.
    2. Provide the right incentives. Customers are more likely to participate when program incentives are meaningful. Our demand response solution makes it easy to configure and adjust incentives at the program level.
    3. Minimize disruption. Notify customers early when an event is being called. If possible, facilitate pre-cooling/heating, charging, and activities to ensure customers stay comfortable during each event window.
  • Every program is unique, but some general best DR practices include:

    • Spread the word about your DR programs with customers via your website, email, SMS, and social.
    • Design programs to support a wide range of device types and equipment manufacturers to increase customer eligibility.
    • Streamline the enrollment process by offering pre-enrolled devices through a marketplace and simple, standardized enrollment flows for existing devices. We’ve seen a 3X enrollment rate at utilities that implement Uplight’s marketplace and DR programs together.
    • Deliver a clear, consistent user experience so customers know what to expect during each event.
  • Customers expect a seamless, personalized digital experience. A few ways to increase customer satisfaction with demand response programs include:

    • Providing personalized event controls / settings to support customer preferences.
    • Clearly communicating before, during, and after each demand response event.
    • Sharing the impact of event participation through a customer portal or app.
    • Processing incentives in a timely fashion.
    • Resolving customer support issues quickly.
    • Our demand response solutions provide configurable program controls and customer-facing touchpoints to support a great end-to-end experience.

Demand Response, Delivered

Learn how Uplight can support your demand response program needs.

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