Virtual Working Group

Wed May 20th, 2026 | 11am MT

Powering Affordability: How Utilities Are Using Customer Programs to Fight the Energy Cost Crisis

Electricity prices have climbed nearly 30% since 2019—outpacing inflation—and 1 in 6 American households are now behind on their energy bills. Meanwhile, rising distribution costs and sustained load growth are making energy affordability increasingly difficult to deliver.

Demand-side program portfolios—including energy efficiency, demand response, and income-qualified offerings—are giving utilities a direct lever to lower customer bills and ease rate pressure across the board. See how leading utilities are leveraging advanced analytics, hyper-targeted enrollment, and personalized engagement to activate the customers who need it most.

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