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Virtual Working Group

Thu February 17th, 2022 @ 11:00am - 11:45am MT

Educating and Empowering Customers To Get the Most from Their Rates

Time varying rates can be a powerful tool to maximize load flexibility and empower customers to take control of their energy bills. However, transitioning customers to a new Time-of-Use rate, whether it be opt-in or opt-out, is a hurdle all on its own. Once a customer is on a new rate, it is up to the utility to educate and empower their customers to get the most out of it––leading to greater customer satisfaction, customer engagement, and participation in other programs. 

Join Uplight and your utility peers to discuss your current rate programs at your utility, the successes and hurdles you face with customer engagement and satisfaction with rate programs, and how Uplight can help your utility turn TOU rates into a win for both the utility and customer.

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What questions do you have for Uplight and your peers during this session?