Pacific Power + Uplight = Business Customer Success
Hello, Pacific Power team! It’s been a while since we’ve touched base, so we wanted to share a bit about what we’ve been up to. Here are some details on what’s new with our Business Customers Solution, with a special focus on our recent acquisition of Autogrid. Have 20 minutes for a demo? We’d love to share more.
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Uplight’s solution for business customers
Uplight is the market leader in business customer engagement, with over 14 years of business customer experience and 31 utility partners with a business customer solution.
Our solution engages all your business customers – from small-to-medium businesses (SMBs) to the largest C&I customers – with personalized insights, leading to increased customer satisfaction, program uplift and increased conversion, and lower cost-to-serve this hard-to-reach segment. Our results speak for themselves:
Increased customer satisfaction
90% Avg. business CX scores
Program uplift
2x Increase in conversion rates
Lower cost to serve
2-3x Increase in digital customer engagement
We know business customers. Here’s how we stand out:
Best-in-class UI
Built around the customer
User engagement partner
Best-in-class UI informed by the voice of the customer
Our customer-centric interface surfaces insights, not just data, to engage and retain business customers. Our 15+ person product research and design team ensures that our product design is based around real user needs and preferences
Built around business customer needs
Our views are configurable, so you’re not providing the same experience to a large industrial facility and a tiny coffee shop. And our insights are personalized to the individual business viewing the data – so the information and recommendations are relevant and actionable.
We are your partner in user engagement
We enable your staff – from KAMs to DSM Program Managers to call center agents – with intuitive tools to engage your end customers. We provide comprehensive marketing and training support to ensure your utility staff and customer users are well equipped to use the tool as well as low and no-cost marketing services.
Best-in-class UI informed by the voice of the customer
Our customer-centric interface surfaces insights, not just data, to engage and retain business customers. Our 15+ person product research and design team ensures that our product design is based around real user needs and preferences
Built around business customer needs
Our views are configurable, so you’re not providing the same experience to a large industrial facility and a tiny coffee shop. And our insights are personalized to the individual business viewing the data – so the information and recommendations are relevant and actionable.
We are your partner in user engagement
We enable your staff – from KAMs to DSM Program Managers to call center agents – with intuitive tools to engage your end customers. We provide comprehensive marketing and training support to ensure your utility staff and customer users are well equipped to use the tool as well as low and no-cost marketing services.
Uplight + Autogrid: Better Together
By combining Uplight’s best-in-class business customer engagement and insights platform with Autogrid’s comprehensive C&I demand response (DR) capabilities, we provide an end-to-end suite that engages business customers and motivates them to enroll in load flexibility programs, providing reliable demand response that utilities can count on. Here are some exciting elements of Autogrid’s products:
Most comprehensive, supporting all C&I asset types and program designs including industrial loads, building management systems, smart thermostats, water heaters, EVs, and lighting.
Reliable DR that dispatchers can bank on with the only DRMS offering “dispatch-grade” DR, with AI-driven forecasting, optimization, and analytics for reliable, accurate load shed.
Fastest, lowest-risk deployment in weeks with easy configurability, flexible SaaS architecture, and rich APIs. Demonstrated, successful rollouts at dozens of utilities, retailers, and energy service providers.
What else is new with Uplight?
In partnership with our current clients, Uplight has launched a new iteration of its Business Customers Solution (BCS) that builds on the success of the previous version and brings new enhancements. Key areas of product improvement are:
Support for multi-premise accounts
Businesses with multiple locations – such as national accounts – are extremely important to our utility clients. These customers need to be able to look across premises, compare and contrast sites in their portfolio, and make energy decisions holistically. Our enhanced Portfolio View capability enables multi-premise accounts the ability to view energy insights at the portfolio, premise, and even meter level. Customers with accounts in different Berkshire Hathaway operating company territories can easily compare sites across their portfolio.
Request A DemoPowered by a stronger data platform
Across our product lines, Uplight has made a substantial investment into our Uplight Data Platform (UDP), which provides efficiency, scalability, and flexibility across data use cases. Connection to this new platform will power enhanced business use cases now and in the future.
Carbon accounting & DER education
Uplight works with clients who are driving toward the clean energy future in partnership with their customers. We’ve recently added Scope II carbon accounting to our energy insights and included DER education support in our recommendations service. We’ll continue to work with utilities to shape our product to meet sustainability goals into the future.
Why does this matter to you?
Utilities will increasingly rely on business customers as a key resource to keep pace with market transformation trends such as decarbonization and electrification, and Pacific Power is no exception.
A decarbonized grid
As utilities adopt ambitious decarbonization targets, they will need to balance increased renewable energy supply and greater penetration of customer-sited DERs to maintain a reliable grid that can meet peak demand. Business customers will be increasingly important as energy efficiency and demand flexibility resources in the grid of the future.
Business customers demand more
Customer expectations are changing, too, as utility customers expect experiences in line with digital providers like Amazon and Netflix. Business customers in particular expect personalized communications from their utility. Utilities often have strong suites of customer programs for businesses, including DR programs, energy efficiency offerings, EV charging and DER options, and rate plan choices. But it can be difficult to engage, educate, and motivate business customers around these offerings. Uplight can help you continue to be the trusted energy advisor for business customers navigating the move to a better energy future.
Uplight can help you develop true partnerships with your business customers–leading to increased customer engagement, satisfaction, and participation.