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On Demand Webinar

How to Make a TOU Rate Transition a Great Customer Experience

When implementing residential time of use (TOU) rates, utilities often struggle with low customer awareness, low enrollment rates, and low customer response when they do enroll. Uplight is helping utilities overcome these TOU barriers by creating connected customer journeys that build awareness, inspire confidence, and motivate action.

Watch this webinar to learn:

  • How Uplight’s partnership with GridX is delivering best-in-class rates insights that position customers for success under TOU rates
  • How a Midwestern utility used the Uplight and GridX Rate Advisor applications to enhance customer choice and improve rate satisfaction during a residential TOU rate transition
  • How behavioral design and AMI-driven analytics can drive awareness and action, enabling customers to better manage bills on their TOU rate plan
  • How personalized insights, including Shadow Billing and “What-If” Analysis can build confidence and increase enrollments in satisfaction in TOU rates
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