Case Study

Puget Sound Energy: Uplight and GridX

Discover how Puget Sound Energy (PSE) piloted an innovative Time Varying Rate (TVR) program that leveraged personalized rate analytics, education, and coaching to drive customer engagement, load shift, and grid reliability.

PSE’s program, from its design to its execution, has demonstrated impressive results:

The multichannel customer engagement strategy exceeded enrollment targets for each of the three Time-of-Use rate variants by 142%-200%.
The use of bill comparisons and ‘what if analyses’ led to increased customer understanding and motivation to switch to a new rate.
The pilot generated a new approach to serve low-income customers, featuring rate discounts and free smart thermostats.

Read the full case study to dive deeper into how PSE’s collaboration with Uplight and GridX is improving rate engagement and enrollment to achieve clean energy goals.

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