Case Study

Southern California Edison (SCE) is taking meaningful steps toward energy equity by providing personalized energy insights to low-to-moderate income (LMI) customers. SCE leverages smart meter data to deliver detailed bill summaries that help income-eligible participants understand their energy usage patterns and identify savings opportunities.

Read the case study to learn how SCE’s program:

• Reduces administrative burden by using existing enrollment data from financial assistance programs to determine eligibility.
• Sends bill comparisons, smart meter insights, and disaggregation insights to customers in emails and reports, reaching up to 6,000 energy report downloads daily.
• Achieved a 93% customer satisfaction rate, with 9 out of 10 customers indicating they would recommend the service.