Empower and Motivate With Customer Portals
Enable residential and business customers to understand their energy usage, motivate them to take the right actions, and make smarter energy decisions.
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A Midwestern Utility Doubles Business Portal Logins
A Midwestern Utility Doubles Business Portal Logins
Read the Case StudyDynamically Personalized Business and Residential Customer Experiences
Dynamically Personalized Business and Residential Customer Experiences
Empower customers to view, understand, and manage their energy usage and bills with self-serve tools that display the most relevant data and prioritized action recommendations—all in a customer-friendly view.
Uplight’s Customer Portals harness artificial intelligence (AI) and machine learning to analyze the unique load profile and distinct characteristics of each home or site, delivering personalized and compelling insights based on actual energy usage.
Cut through the noise and engage customers by:
Cut through the noise and engage customers by:
- Surfacing the most relevant high-level energy and cost insights.
- Providing disaggregated usage stats, with or without AMI data.
- Empowering customers to forecast their bills and better understand changes.
- Recommending actions that will drive the biggest impact for each customer.
Why Partner With Uplight for Business and Residential Customer Portals?
- Educate and engage all customer segments, from low-to-moderate income (LMI) to EV owners to SMBs to C&I.
- Enable data download and sharing with Green Button Download and Connect.
- Reach customers where they are with flexible deployment options that surface insights via portal, widgets, and APIs.
- Equip utility staff with powerful tools to analyze customer data and uplevel engagement strategies.
- Encourage ongoing customer feedback with online quizzes and profile updates.
- Reduce customer cost-to-serve through digital self service options.
- Create a seamless customer journey by connecting to other channels, including Energy Reports and Utility Marketplaces.
ConEd Transforms Business Customer Experience
ConEd Transforms Business Customer Experience
ConEdison saw a 2-4X increase in self-service usage and a 2-3X increase in digital customer engagement with Uplight’s Business Customer Portal.
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Frequently Asked Questions (FAQs)
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Uplight’s Customer Portals serve all segments, from residential to small-to-medium business (SMB) to the largest commercial and industrial (C&I) accounts. We provide differentiated experiences for each segment within our portal to ensure that a customer’s digital experience matches their unique needs.
For example, residential customers may see a home comparison that uses social norming to drive energy usage. Direct peer comparison doesn’t resonate as well for business customers, who need comparisons of trends instead. On the other hand, large C&I customers need to see sophisticated energy analytics like demand heatmaps and multi-site views that may not be very relevant for residential customers.
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Uplight’s portals are designed to provide insights to all customers, regardless of AMI status or usage history. Our energy insights automatically evolve with more and different data granularity. Customers get more value from our portal experience with AMI data powering their views by better understanding their energy usage, where they can save, and how to take action without it.
Customer Portals, Delivered
Customer Portals, Delivered
Learn how Uplight can support your business or residential customer portal needs.
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