The Uplight Blog

The ROI of Digital Customer Engagement for Business Customers

By Crystal Leaver on

Warehouse workers looking at tablet

Not only does providing more digital engagement opportunities for businesses result in a better customer experience, but it has also been shown to increase J.D. Power scores–adding up to between $34-43 of recurring value per business customer.

Business Digital Customer Engagement

Industry Insights

About the Author

Crystal Leaver

Crystal Leaver (she/her) is a Corporate Marketing Director at Uplight. She manages the Uplight blog, research program, and content development. Based in Seattle, she loves exploring the Pacific NW, being active with her kids, and food.

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