Agenda

Tuesday

April 28

Wednesday

April 29

Thursday

April 30

Session Details
Schedule View

1:00 - 2:30 pm

Coors Field Trip

Get a behind-the-scenes tour of one of Major League Baseball's premier ballparks—exploring all levels of the stadium during a 70-80 minute walking tour. You'll discover how the Rockies lead in sustainability through impressive energy initiatives including LED sports lighting that saves nearly 400,000 kWh annually (enough to power 53 US homes for a year), solar panels in centerfield and above parking garages, and the MLB's first ever stadium garden, featuring purple-themed plants designed to match the team's colors.

2:45 - 3:45 pm

Baseline Ballroom West

TRACK: SCALING LOAD FLEXIBILITY

Product Council: Load Flexibility

Connect with Uplight product leaders and utility peers implementing demand response, DERMS, and virtual power plant programs. In this interactive session, participants will collaborate and discuss strategies for delivering reliable, predictable capacity across residential, SMB, and C&I segments. Share program successes and gather actionable ideas to bring back to your organization.

Participants will also preview Uplight's load flexibility product roadmap with the opportunity to provide direct feedback on feature priorities and development areas that matter most to your utility’s demand management strategy.

Laura Cornish, Uplight

Sam Hartnett, Uplight

Baseline Ballroom East

TRACK: SCALING CUSTOMER ENGAGEMENT

Product Council: Engagement and Enrollment

Connect with Uplight product leaders and utility peers implementing behavioral energy efficiency, electrification, and optimizing program enrollment through personalized and relevant customer journeys. In this interactive session, participants will collaborate on challenges like driving program participation, maximizing customer satisfaction, and extending reach through multi-channel experiences. Share program successes and gather actionable ideas to bring back to your organization.

Participants will also preview Uplight's customer engagement product roadmap with the opportunity to provide direct feedback on feature priorities and development areas that matter most to your utility’s customer engagement strategy.

Laura Fletcher, Uplight

Emily Rich, Uplight

4:00 - 5:15 pm

Baseline Ballroom West

TRACK: SCALING LOAD FLEXIBILITY

Workshop: Building a VPP Strategy

This interactive workshop explores how Dominion Energy Virginia developed their virtual power plant strategy. Attendees will learn about what motivated the program, how the approach was designed, and how alignment was achieved across stakeholders, from executive leadership to operations teams. Dominion Energy Virginia will share key successes, challenges, and lessons learned along the way. The session concludes with a hands-on, small-group workshop where participants will apply these insights to real-world VPP program challenges or opportunities from their own organizations.

Brady Quinn, Dominion Energy

Courtney Young, Dominion Energy

Robin Massanopoli, DVI Grid Solutions

Gisela Glandt, Uplight

Baseline Ballroom East

TRACK: SCALING CUSTOMER ENGAGEMENT

Workshop: Navigating Overlapping Demand-side Programs in Households

As utilities layer Time-of-Use rates, EV managed charging, battery VPPs, and other flexible demand programs, customers are increasingly enrolled in multiple offerings at once – often without a coordinated customer experience tying them together.

This workshop addresses the fragmented customer experience (CX) for households in multiple utility programs (e.g., TOU rates, EV charging, VPPs, thermostat ADR). Research with 21 homeowners found that while incentives are key, the lack of coordination makes it hard to understand total value and impact. The session will share top findings, including four "Demand Stack" customer segments. Participants will collaborate to identify practical ideas to reduce attrition and optimize customer participation in existing programs.

Elizabeth Korb, Popsicle Labs

Ihno Lee-Babineaux, Popsicle Labs

Josh Caldwell, Popsicle Labs

6:00 - 8:00 pm

La Loma

Welcome Reception

Enjoy heavy hors d'oeuvres and beverages on La Loma's rooftop deck complete with stunning views of Coors Field.

8:00 - 8:35 am

Terrace + Pre-function Area

Breakfast

8:35 - 8:45 am

Wynkoop Ballroom

Welcome to Uplight Customer Connect


Get oriented to our conference space and learn more about how we'll be spending our time over the next few days.

8:45 - 9:15 am

Wynkoop Ballroom

Reimaginging Customers and Assets: Turning Grid Pressure into Grid Opportunity

We have entered a new era of energy. As surging data center demand and rapid electrification redefine the grid, pressure mounts on energy affordability and reliability. For many, load growth has become synonymous with grid stress—but what if it is the opportunity we’ve been waiting for?

Join Uplight’s Hannah Bascom in a visionary conversation with leaders from Octopus Energy and Schneider Electric as they discuss why two of the world’s largest global energy companies have recently bet on the power of the proactive energy customer. They’ll explore a future where distributed energy resources are the primary engine for grid reliability, and discuss how we are bridging the gap between the customer’s home and the utility control room to transform load growth from a risk to our greatest resource for an affordable, resilient energy transition.

Tim Heal, Octopus Energy

Hannah Bascom, Uplight

9:15 - 9:45 am

Wynkoop Ballroom

Technology State of the Union

Enabling tomorrow’s grid requires predictable, flexible reliability at scale. In this session, CTO Jesse Demmel will share how Uplight is making the Demand Stack a reality: mobilizing mass customer participation, unlocking customer choice, and aggregating and optimizing diverse distributed energy resource portfolios to deliver highly predictable grid flexibility. Learn how Uplight's latest innovations, including our Demand Stack Enrollment Engine, AI-powered Predictive Capacity Dispatch, and Flexibility-as-a-Service (FaaS), are enabling our utility and energy ecosystem partners to reimagine their demand-side strategies and maximize flexible capacity with unparalleled precision at scale.

Jesse Demmel, Uplight

10:00 - 11:05 am

Baseline Ballroom West

TRACK: SCALING LOAD FLEXIBILITY

Batteries Across the Board: Best Practices in Residential Program Design

As battery adoption continues to grow, utilities are expanding their battery storage programs, creating new opportunities to deliver flexible capacity when and where the grid needs it most. This session will explore how utilities are integrating batteries into their residential programs—and addressing distinct program design and operational considerations. Learn how your peers are approaching program design and deployment, customer engagement, incentive structures and more in their recent program implementations.

Brady Quinn, Dominion

Matthew Hale, Franklin WH

Lauren Burke, Tesla

Thaddeus Brown, Uplight

Baseline Ballroom East

TRACK: SCALING LOAD FLEXIBILITY

Leveraging System Utilization to Tackle Affordability and Load Growth

With U.S. electricity demand projected to surge 20–30% over the next five years, the status quo of simply building more infrastructure to peak is costly, slow, and potentially risky given market uncertainties. This session makes the case for a utilization-first strategy that maximizes existing grid capacity, unlocking significant untapped potential and saving customers over $10 billion annually by 2030. We'll highlight a real-world case study from Virginia, where this approach has already been translated into legislation—and explore what that means for ratepayers, utilities, and meeting the load growth moment.

Ian Magruder, Utilize Coalition

Nate Frost, Dominion

Molly Knoll, Align Energy Advisors

Ryan Hledik, The Brattle Group

Clubhouse

TRACK: SCALING CUSTOMER ENGAGEMENT

Scaling Demand-side Program Participation Through Enrollment

With only 10% of customers enrolled in energy programs, the greatest untapped capacity isn't in the grid—it's in customer engagement. Increasing customer engagement and participation means identifying and activating customers in the right combination of demand-side programs based on their preferences, propensity, and potential. In this session, panelists will share practical tactics for leveraging business intelligence, including device detection and propensity models, and personalized messaging and channel strategies to drive customer awareness, engagement and enrollment in demand-side programs.

Lindsay Katz, Uplight

Ron Rydzak, Duquesne Light

Edward Eskridge, APC

Franz Zephyr, PSE&G

Erica VanDee, Evergy

11:20 am - 12:25 pm

Baseline Ballroom West

TRACK: SCALING LOAD FLEXIBILITY

From Enrollment to Settlement: Maximizing Value Across all DERMS Value Streams

Managing distributed energy resources across multiple use cases—from peak shaving to congestion relief to wholesale markets—requires sophisticated orchestration. This session will explore how utilities deploy DERMS platforms to coordinate increasingly complex DER portfolios—including thermostats, batteries, EVs, and C&I assets—as cohesive portfolios serving both distribution and transmission needs while enabling geo-targeted dispatch, ISO market participation, and flexible interconnections that accelerate DER adoption. Learn how integrated DERMS platforms provide sophisticated forecasting, optimize dispatch across value streams, and create a unified operational view—from enrollment to settlement—maximizing cost-effectiveness while meeting diverse grid requirements.

Santosh Veda, Dominion Energy

Spencer Gill, Hydro One

Kelsey Devine, Uplight

Dave Sheehan, Uplight

Baseline Ballroom East

TRACK: SCALING LOAD FLEXIBILITY

From Maybe to Megawatts: Making DR a Predictable Grid Resource

Smart thermostat demand response (DR) programs have scaled to millions of participants across the country, yet their inherent variability has undercut both their resilience and economic value in grid planning and operations—until now. Predictive Capacity Dispatch (PCD) uses AI-powered forecasting and intelligent staggered dispatch to deliver 98% day-ahead accuracy for sustained, consistent load reduction that the grid can count on. Learn how utilities are using PCD to achieve firm capacity performance, unlock wholesale market participation, and transform demand response economics.

Michaela Lewin, Uplight

Brett Feldman, Uplight

Edward Eskridge, APC

Clubhouse

TRACK: SCALING CUSTOMER ENGAGEMENT

Beyond Bill Assistance: How Utilities Are Improving Affordability

Energy costs are rising faster than ever, with 40% of North American utility customers struggling to pay their bills. This session will reveal how utilities are leveraging all customer channels to help every customer, and especially low-income households, lower their bills while stacking savings and incentives. Utility speakers will share tactics—including outbound communications, free energy efficiency products, and more—and best practices around how they boost affordability for all customers.

Emily Rich, Uplight

Faith Muriithi, PSE&G

Jamie Mckenzie, GPC

12:25 - 1:25 pm

Terrace + Pre-function Area

Lunch

1:25 - 2:30 pm

Wynkoop Ballroom

Operationalizing the Demand Stack

The Demand Stack—which revalues demand-side resources and programs to deliver maximum grid and customer impact—is moving from concept to reality.

In this session, the Brattle Group will reveal findings from their quantitative analysis of Demand Stack benefits, illustrating how this strategy can expand and optimize demand-side investments, enabling utilities to capitalize on rapid load growth and address challenges exacerbated by constraints on conventional supply resources. Utilities will share how they're translating these insights into regulatory action, building internal support, and improving the customer experience to maximize customer savings and deliver megawatts when, where, and how the grid needs.

Brian File, Evergy

Kari Gehrke, Alliant

Ryan Hledik, The Brattle Group

Sam Hartnett, Uplight

2:45 - 3:50 pm

Baseline Ballroom West

TRACK: SCALING LOAD FLEXIBILITY

How Utilities are Transitioning to DSOs

Distribution System Operators (DSOs) emerge when five elements converge: AMI for granular data, ADMS for situational awareness, edge DERMS for localized DER optimization, effective customer engagement, and value stacking across distribution and wholesale systems.

This session will examine pioneering DSO implementations, exploring debates around distribution-level DER markets, utility-led versus third-party aggregation models, and operational boundaries between distribution companies and wholesale market operators. Learn practical roadmaps for building DSO capabilities—from digital infrastructure investments to piloting DER aggregation programs and aligning regulatory frameworks that enable modern, customer-centric grid operations.

Andrea Nuesser, Util-Assist Inc.

Zach Pollock, Xcel Energy

Lakin Garth, SEPA

Spencer Gill, Hydro One

Neil Veilleux, Uplight

Baseline Ballroom East

TRACK: SCALING LOAD FLEXIBILITY

All Devices on Deck: How To Super-scale Demand Response and VPP Capacity

Traditional demand response programs reach only the fraction of customers willing to enroll, leaving massive capacity untapped during critical grid moments. Utilities need faster, more efficient ways to respond to peak demand and deliver fast, scalable relief when the grid needs it most. Innovative all-hands-on-deck automated and behavioral programs are answering the call, enabling customers to remain in control through opt-out functionality while also providing additional capacity when the grid needs it most. Learn about recent results, best practices for maintaining customer comfort, lessons learned from real-world deployment, and how these programs can serve as a gateway for broader demand response engagement.

Kari Gehrke, Alliant

Kevin Brannan, Evergy

Tamara Dzubay, ecobee

Gisela Glandt, Uplight

Clubhouse

TRACK: SCALING LOAD FLEXIBILITY

Unlocking Demand Response in Community-Owned Energy

Community Choice Aggregators (CCAs), municipal utilities, and cooperatives face distinct challenges in launching demand response and virtual power plant programs—from limited budgets and lean staff to governance structures that require board approval. Yet these energy providers also have unique advantages: direct community relationships, mission-driven sustainability goals, and the agility to innovate quickly. In this session, CCA, municipal, and coop leaders will share how they've successfully launched impactful demand response and virtual power plant programs that resonate and provide value to customers—and how this applies to energy providers of all types.

Robert Liechty, CORE Electric Cooperative

Christy Queen, JEMC

Siobhan McCabe, Uplight

4:10 - 5:10 pm

Wynkoop Ballroom

Keynote: Amelia Rose Earhart

Drawing from her 28,000-nautical-mile solo flight around the world, Amelia Rose Earhart delivers powerful insights on navigating complexity—whether it be in the air or in the energy industry. Just as she learned to anticipate headwinds and course-correct through turbulence, utility leaders must guide organizations through unprecedented load growth, regulatory uncertainty, and grid variability.

Through her "flight lessons" framework—forecasting challenges, distributing responsibility under stress, and maintaining confidence while pivoting—she'll inspire utility innovators to embrace building a resilient energy future, recognizing that every obstacle can become an opportunity for breakthrough.

5:25 - 8:25 pm

Flight Club

Evening Activity

Enjoy food, drinks, and darts at Denver's iconic Flight Club.

8:00 am - 12:00 pm

Optional: Meet with Uplight

Connect with your Uplight team before heading home.

1:00 - 2:30 pm

Coors Field Trip

2:45 - 3:45 pm

TRACK: SCALING CUSTOMER ENGAGEMENT

Baseline Ballroom East

Product Council: Engagement and Enrollment

TRACK: SCALING LOAD FLEXIBILITY

Baseline Ballroom West

Product Council: Load Flexibility

4:00 - 5:15 pm

TRACK: SCALING CUSTOMER ENGAGEMENT

Baseline Ballroom East

Workshop: Navigating Overlapping Demand-side Programs in Households

TRACK: SCALING LOAD FLEXIBILITY

Baseline Ballroom West

Workshop: Building a VPP Strategy

6:00 - 8:00 pm

La Loma

Welcome Reception

8:00 - 8:35 am

Terrace + Pre-function Area

Breakfast

8:35 - 8:45 am

Wynkoop Ballroom

Welcome to Uplight Customer Connect


8:45 - 9:15 am

Wynkoop Ballroom

Reimaginging Customers and Assets: Turning Grid Pressure into Grid Opportunity

9:15 - 9:45 am

Wynkoop Ballroom

Technology State of the Union

10:00 - 11:05 am

TRACK: SCALING CUSTOMER ENGAGEMENT

Clubhouse

Scaling Demand-side Program Participation Through Enrollment

TRACK: SCALING LOAD FLEXIBILITY

Baseline Ballroom West

Batteries Across the Board: Best Practices in Residential Program Design

Baseline Ballroom East

Leveraging System Utilization to Tackle Affordability and Load Growth

11:20 am - 12:25 pm

TRACK: SCALING CUSTOMER ENGAGEMENT

Clubhouse

Beyond Bill Assistance: How Utilities Are Improving Affordability

TRACK: SCALING LOAD FLEXIBILITY

Baseline Ballroom West

From Enrollment to Settlement: Maximizing Value Across all DERMS Value Streams

Baseline Ballroom East

From Maybe to Megawatts: Making DR a Predictable Grid Resource

12:25 - 1:25 pm

Terrace + Pre-function Area

Lunch

1:25 - 2:30 pm

Wynkoop Ballroom

Operationalizing the Demand Stack

2:45 - 3:50 pm

TRACK: SCALING LOAD FLEXIBILITY

Baseline Ballroom West

How Utilities are Transitioning to DSOs

Baseline Ballroom East

All Devices on Deck: How To Super-scale Demand Response and VPP Capacity

Clubhouse

Unlocking Demand Response in Community-Owned Energy

4:10 - 5:10 pm

Wynkoop Ballroom

Keynote: Amelia Rose Earhart

5:25 - 8:25 pm

Flight Club

Evening Activity

8:00 am - 12:00 pm

Optional: Meet with Uplight

SPEAKERS
SPEAKERS
SPEAKERS
SPEAKERS
SPEAKERS
SPEAKERS
Amelia Rose Earhart

Amelia Rose Earhart

Keynote Speaker

Lakin Garth

Lakin Garth

SEPA

Tamara Dzubay

Tamara Dzubay

ecobee

Ryan Hledik

Ryan Hledik

The Brattle Group

Kari Gehrke

Kari Gehrke

Alliant

Brian File

Brian File

Evergy

Robert Liechty

Robert Liechty

CORE Electric Cooperative

Brady Quinn

Brady Quinn

Dominion Energy

Courtney Young

Courtney Young

Dominion Energy

Christy Queen

Christy Queen

JEMC

Santosh Veda

Santosh Veda

Dominion Energy

Kevin Brannan

Kevin Brannan

Evergy

Andrea Nuesser

Andrea Nuesser

Capgemini

Nate Frost

Nate Frost

Dominion

Spencer Gill

Spencer Gill

Hydro One

Ian Magruder

Ian Magruder

Utilize Coalition

Molly Knoll

Molly Knoll

Align Energy Advisors

Lauren Burke

Lauren Burke

Tesla

Faith Muriithi

Faith Muriithi

PSE&G

Ron Rydzak

Ron Rydzak

Duquesne Light

Edward Eskridge

Edward Eskridge

APC

Jamie Mckenzie

Jamie Mckenzie

GPC

Zach Pollock

Zach Pollock

Xcel Energy

Matthew Hale

Matthew Hale

Franklin WH

Amelia Rose Earhart

Amelia Rose Earhart

Keynote Speaker

Lakin Garth

Lakin Garth

SEPA

Tamara Dzubay

Tamara Dzubay

ecobee

Ryan Hledik

Ryan Hledik

The Brattle Group

Kari Gehrke

Kari Gehrke

Alliant

Brian File

Brian File

Evergy

Robert Liechty

Robert Liechty

CORE Electric Cooperative

Brady Quinn

Brady Quinn

Dominion Energy

Courtney Young

Courtney Young

Dominion Energy

Christy Queen

Christy Queen

JEMC

Santosh Veda

Santosh Veda

Dominion Energy

Kevin Brannan

Kevin Brannan

Evergy

Andrea Nuesser

Andrea Nuesser

Capgemini

Nate Frost

Nate Frost

Dominion

Spencer Gill

Spencer Gill

Hydro One

Ian Magruder

Ian Magruder

Utilize Coalition

Molly Knoll

Molly Knoll

Align Energy Advisors

Lauren Burke

Lauren Burke

Tesla

Faith Muriithi

Faith Muriithi

PSE&G

Ron Rydzak

Ron Rydzak

Duquesne Light

Edward Eskridge

Edward Eskridge

APC

Jamie Mckenzie

Jamie Mckenzie

GPC

Zach Pollock

Zach Pollock

Xcel Energy

Matthew Hale

Matthew Hale

Franklin WH

Amelia Rose Earhart

Amelia Rose Earhart

Keynote Speaker

Lakin Garth

Lakin Garth

SEPA

Tamara Dzubay

Tamara Dzubay

ecobee

Ryan Hledik

Ryan Hledik

The Brattle Group

Kari Gehrke

Kari Gehrke

Alliant

Brian File

Brian File

Evergy

Robert Liechty

Robert Liechty

CORE Electric Cooperative

Brady Quinn

Brady Quinn

Dominion Energy

Courtney Young

Courtney Young

Dominion Energy

Christy Queen

Christy Queen

JEMC

Santosh Veda

Santosh Veda

Dominion Energy

Kevin Brannan

Kevin Brannan

Evergy

Andrea Nuesser

Andrea Nuesser

Capgemini

Nate Frost

Nate Frost

Dominion

Spencer Gill

Spencer Gill

Hydro One

Ian Magruder

Ian Magruder

Utilize Coalition

Molly Knoll

Molly Knoll

Align Energy Advisors

Lauren Burke

Lauren Burke

Tesla

Faith Muriithi

Faith Muriithi

PSE&G

Ron Rydzak

Ron Rydzak

Duquesne Light

Edward Eskridge

Edward Eskridge

APC

Jamie Mckenzie

Jamie Mckenzie

GPC

Zach Pollock

Zach Pollock

Xcel Energy

Matthew Hale

Matthew Hale

Franklin WH