Agenda
Tuesday
April 28
Wednesday
April 29
Thursday
April 30
1:00 - 2:30 pm
Coors Field Trip
Get a behind-the-scenes tour of one of Major League Baseball's premier ballparks—exploring all levels of the stadium during a 70-80 minute walking tour. You'll discover how the Rockies lead in sustainability through impressive energy initiatives including LED sports lighting that saves nearly 400,000 kWh annually (enough to power 53 US homes for a year), solar panels in centerfield and above parking garages, and the MLB's first ever stadium garden, featuring purple-themed plants designed to match the team's colors.
2:45 - 3:45 pm
Baseline Ballroom West
TRACK: SCALING LOAD FLEXIBILITY
Product Council: Load Flexibility
Connect with Uplight product leaders and utility peers implementing demand response, DERMS, and virtual power plant programs. In this interactive session, participants will collaborate and discuss strategies for delivering reliable, predictable capacity across residential, SMB, and C&I segments. Share program successes and gather actionable ideas to bring back to your organization.
Participants will also preview Uplight's load flexibility product roadmap with the opportunity to provide direct feedback on feature priorities and development areas that matter most to your utility’s demand management strategy.
Laura Cornish, Uplight
Sam Hartnett, Uplight
Baseline Ballroom East
TRACK: SCALING CUSTOMER ENGAGEMENT
Product Council: Engagement and Enrollment
Connect with Uplight product leaders and utility peers implementing behavioral energy efficiency, electrification, and optimizing program enrollment through personalized and relevant customer journeys. In this interactive session, participants will collaborate on challenges like driving program participation, maximizing customer satisfaction, and extending reach through multi-channel experiences. Share program successes and gather actionable ideas to bring back to your organization.
Participants will also preview Uplight's customer engagement product roadmap with the opportunity to provide direct feedback on feature priorities and development areas that matter most to your utility’s customer engagement strategy.
Laura Fletcher, Uplight
Emily Rich, Uplight
4:00 - 5:15 pm
Baseline Ballroom West
TRACK: SCALING LOAD FLEXIBILITY
Workshop: Building a VPP Strategy
This interactive workshop explores how Dominion Energy Virginia developed their virtual power plant strategy. Attendees will learn about what motivated the program, how the approach was designed, and how alignment was achieved across stakeholders, from executive leadership to operations teams. Dominion Energy Virginia will share key successes, challenges, and lessons learned along the way. The session concludes with a hands-on, small-group workshop where participants will apply these insights to real-world VPP program challenges or opportunities from their own organizations.
Brady Quinn, Dominion Energy
Courtney Young, Dominion Energy
Robin Massanopoli, DVI Grid Solutions
Gisela Glandt, Uplight
Baseline Ballroom East
TRACK: SCALING CUSTOMER ENGAGEMENT
Workshop: Navigating Overlapping Demand-side Programs in Households
As utilities layer Time-of-Use rates, EV managed charging, battery VPPs, and other flexible demand programs, customers are increasingly enrolled in multiple offerings at once – often without a coordinated customer experience tying them together.
This workshop addresses the fragmented customer experience (CX) for households in multiple utility programs (e.g., TOU rates, EV charging, VPPs, thermostat ADR). Research with 21 homeowners found that while incentives are key, the lack of coordination makes it hard to understand total value and impact. The session will share top findings, including four "Demand Stack" customer segments. Participants will collaborate to identify practical ideas to reduce attrition and optimize customer participation in existing programs.
Elizabeth Korb, Popsicle Labs
Ihno Lee-Babineaux, Popsicle Labs
Josh Caldwell, Popsicle Labs
6:00 - 8:00 pm
La Loma
Welcome Reception
Enjoy heavy hors d'oeuvres and beverages on La Loma's rooftop deck complete with stunning views of Coors Field.
8:00 - 8:35 am
Terrace + Pre-function Area
Breakfast
8:35 - 8:45 am
Wynkoop Ballroom
Welcome to Uplight Customer Connect
Get oriented to our conference space and learn more about how we'll be spending our time over the next few days.
8:45 - 9:15 am
Wynkoop Ballroom
Reimaginging Customers and Assets: Turning Grid Pressure into Grid Opportunity
We have entered a new era of energy. As surging data center demand and rapid electrification redefine the grid, pressure mounts on energy affordability and reliability. For many, load growth has become synonymous with grid stress—but what if it is the opportunity we’ve been waiting for?
Join Uplight’s Hannah Bascom in a visionary conversation with leaders from Octopus Energy and Schneider Electric as they discuss why two of the world’s largest global energy companies have recently bet on the power of the proactive energy customer. They’ll explore a future where distributed energy resources are the primary engine for grid reliability, and discuss how we are bridging the gap between the customer’s home and the utility control room to transform load growth from a risk to our greatest resource for an affordable, resilient energy transition.
Tim Heal, Octopus Energy
Hannah Bascom, Uplight
9:15 - 9:45 am
Wynkoop Ballroom
Technology State of the Union
Enabling tomorrow’s grid requires predictable, flexible reliability at scale. In this session, CTO Jesse Demmel will share how Uplight is making the Demand Stack a reality: mobilizing mass customer participation, unlocking customer choice, and aggregating and optimizing diverse distributed energy resource portfolios to deliver highly predictable grid flexibility. Learn how Uplight's latest innovations, including our Demand Stack Enrollment Engine, AI-powered Predictive Capacity Dispatch, and Flexibility-as-a-Service (FaaS), are enabling our utility and energy ecosystem partners to reimagine their demand-side strategies and maximize flexible capacity with unparalleled precision at scale.
Jesse Demmel, Uplight
10:00 - 11:05 am
Baseline Ballroom West
TRACK: SCALING LOAD FLEXIBILITY
Batteries Across the Board: Best Practices in Residential Program Design
As battery adoption continues to grow, utilities are expanding their battery storage programs, creating new opportunities to deliver flexible capacity when and where the grid needs it most. This session will explore how utilities are integrating batteries into their residential programs—and addressing distinct program design and operational considerations. Learn how your peers are approaching program design and deployment, customer engagement, incentive structures and more in their recent program implementations.
Brady Quinn, Dominion
Matthew Hale, Franklin WH
Lauren Burke, Tesla
Thaddeus Brown, Uplight
Baseline Ballroom East
TRACK: SCALING LOAD FLEXIBILITY
Leveraging System Utilization to Tackle Affordability and Load Growth
With U.S. electricity demand projected to surge 20–30% over the next five years, the status quo of simply building more infrastructure to peak is costly, slow, and potentially risky given market uncertainties. This session makes the case for a utilization-first strategy that maximizes existing grid capacity, unlocking significant untapped potential and saving customers over $10 billion annually by 2030. We'll highlight a real-world case study from Virginia, where this approach has already been translated into legislation—and explore what that means for ratepayers, utilities, and meeting the load growth moment.
Ian Magruder, Utilize Coalition
Nate Frost, Dominion
Molly Knoll, Align Energy Advisors
Ryan Hledik, The Brattle Group
Clubhouse
TRACK: SCALING CUSTOMER ENGAGEMENT
Scaling Demand-side Program Participation Through Enrollment
With only 10% of customers enrolled in energy programs, the greatest untapped capacity isn't in the grid—it's in customer engagement. Increasing customer engagement and participation means identifying and activating customers in the right combination of demand-side programs based on their preferences, propensity, and potential. In this session, panelists will share practical tactics for leveraging business intelligence, including device detection and propensity models, and personalized messaging and channel strategies to drive customer awareness, engagement and enrollment in demand-side programs.
Lindsay Katz, Uplight
Ron Rydzak, Duquesne Light
Edward Eskridge, APC
Franz Zephyr, PSE&G
Erica VanDee, Evergy
11:20 am - 12:25 pm
Baseline Ballroom West
TRACK: SCALING LOAD FLEXIBILITY
From Enrollment to Settlement: Maximizing Value Across all DERMS Value Streams
Managing distributed energy resources across multiple use cases—from peak shaving to congestion relief to wholesale markets—requires sophisticated orchestration. This session will explore how utilities deploy DERMS platforms to coordinate increasingly complex DER portfolios—including thermostats, batteries, EVs, and C&I assets—as cohesive portfolios serving both distribution and transmission needs while enabling geo-targeted dispatch, ISO market participation, and flexible interconnections that accelerate DER adoption. Learn how integrated DERMS platforms provide sophisticated forecasting, optimize dispatch across value streams, and create a unified operational view—from enrollment to settlement—maximizing cost-effectiveness while meeting diverse grid requirements.
Santosh Veda, Dominion Energy
Spencer Gill, Hydro One
Kelsey Devine, Uplight
Dave Sheehan, Uplight
Baseline Ballroom East
TRACK: SCALING LOAD FLEXIBILITY
From Maybe to Megawatts: Making DR a Predictable Grid Resource
Smart thermostat demand response (DR) programs have scaled to millions of participants across the country, yet their inherent variability has undercut both their resilience and economic value in grid planning and operations—until now. Predictive Capacity Dispatch (PCD) uses AI-powered forecasting and intelligent staggered dispatch to deliver 98% day-ahead accuracy for sustained, consistent load reduction that the grid can count on. Learn how utilities are using PCD to achieve firm capacity performance, unlock wholesale market participation, and transform demand response economics.
Michaela Lewin, Uplight
Brett Feldman, Uplight
Edward Eskridge, APC
Clubhouse
TRACK: SCALING CUSTOMER ENGAGEMENT
Beyond Bill Assistance: How Utilities Are Improving Affordability
Energy costs are rising faster than ever, with 40% of North American utility customers struggling to pay their bills. This session will reveal how utilities are leveraging all customer channels to help every customer, and especially low-income households, lower their bills while stacking savings and incentives. Utility speakers will share tactics—including outbound communications, free energy efficiency products, and more—and best practices around how they boost affordability for all customers.
Emily Rich, Uplight
Faith Muriithi, PSE&G
Jamie Mckenzie, GPC
12:25 - 1:25 pm
Terrace + Pre-function Area
Lunch
1:25 - 2:30 pm
Wynkoop Ballroom
Operationalizing the Demand Stack
The Demand Stack—which revalues demand-side resources and programs to deliver maximum grid and customer impact—is moving from concept to reality.
In this session, the Brattle Group will reveal findings from their quantitative analysis of Demand Stack benefits, illustrating how this strategy can expand and optimize demand-side investments, enabling utilities to capitalize on rapid load growth and address challenges exacerbated by constraints on conventional supply resources. Utilities will share how they're translating these insights into regulatory action, building internal support, and improving the customer experience to maximize customer savings and deliver megawatts when, where, and how the grid needs.
Brian File, Evergy
Kari Gehrke, Alliant
Ryan Hledik, The Brattle Group
Sam Hartnett, Uplight
2:45 - 3:50 pm
Baseline Ballroom West
TRACK: SCALING LOAD FLEXIBILITY
How Utilities are Transitioning to DSOs
Distribution System Operators (DSOs) emerge when five elements converge: AMI for granular data, ADMS for situational awareness, edge DERMS for localized DER optimization, effective customer engagement, and value stacking across distribution and wholesale systems.
This session will examine pioneering DSO implementations, exploring debates around distribution-level DER markets, utility-led versus third-party aggregation models, and operational boundaries between distribution companies and wholesale market operators. Learn practical roadmaps for building DSO capabilities—from digital infrastructure investments to piloting DER aggregation programs and aligning regulatory frameworks that enable modern, customer-centric grid operations.
Andrea Nuesser, Util-Assist Inc.
Zach Pollock, Xcel Energy
Lakin Garth, SEPA
Spencer Gill, Hydro One
Neil Veilleux, Uplight
Baseline Ballroom East
TRACK: SCALING LOAD FLEXIBILITY
All Devices on Deck: How To Super-scale Demand Response and VPP Capacity
Traditional demand response programs reach only the fraction of customers willing to enroll, leaving massive capacity untapped during critical grid moments. Utilities need faster, more efficient ways to respond to peak demand and deliver fast, scalable relief when the grid needs it most. Innovative all-hands-on-deck automated and behavioral programs are answering the call, enabling customers to remain in control through opt-out functionality while also providing additional capacity when the grid needs it most. Learn about recent results, best practices for maintaining customer comfort, lessons learned from real-world deployment, and how these programs can serve as a gateway for broader demand response engagement.
Kari Gehrke, Alliant
Kevin Brannan, Evergy
Tamara Dzubay, ecobee
Gisela Glandt, Uplight
Clubhouse
TRACK: SCALING LOAD FLEXIBILITY
Unlocking Demand Response in Community-Owned Energy
Community Choice Aggregators (CCAs), municipal utilities, and cooperatives face distinct challenges in launching demand response and virtual power plant programs—from limited budgets and lean staff to governance structures that require board approval. Yet these energy providers also have unique advantages: direct community relationships, mission-driven sustainability goals, and the agility to innovate quickly. In this session, CCA, municipal, and coop leaders will share how they've successfully launched impactful demand response and virtual power plant programs that resonate and provide value to customers—and how this applies to energy providers of all types.
Robert Liechty, CORE Electric Cooperative
Christy Queen, JEMC
Siobhan McCabe, Uplight
4:10 - 5:10 pm
Wynkoop Ballroom
Keynote: Amelia Rose Earhart
Drawing from her 28,000-nautical-mile solo flight around the world, Amelia Rose Earhart delivers powerful insights on navigating complexity—whether it be in the air or in the energy industry. Just as she learned to anticipate headwinds and course-correct through turbulence, utility leaders must guide organizations through unprecedented load growth, regulatory uncertainty, and grid variability.
Through her "flight lessons" framework—forecasting challenges, distributing responsibility under stress, and maintaining confidence while pivoting—she'll inspire utility innovators to embrace building a resilient energy future, recognizing that every obstacle can become an opportunity for breakthrough.
5:25 - 8:25 pm
Flight Club
Evening Activity
Enjoy food, drinks, and darts at Denver's iconic Flight Club.
8:00 am - 12:00 pm
Optional: Meet with Uplight
Connect with your Uplight team before heading home.
1:00 - 2:30 pm
Coors Field Trip
2:45 - 3:45 pm
TRACK: SCALING CUSTOMER ENGAGEMENT
Baseline Ballroom East
Product Council: Engagement and Enrollment
TRACK: SCALING LOAD FLEXIBILITY
Baseline Ballroom West
Product Council: Load Flexibility
4:00 - 5:15 pm
TRACK: SCALING CUSTOMER ENGAGEMENT
Baseline Ballroom East
Workshop: Navigating Overlapping Demand-side Programs in Households
TRACK: SCALING LOAD FLEXIBILITY
Baseline Ballroom West
Workshop: Building a VPP Strategy
6:00 - 8:00 pm
La Loma
Welcome Reception
8:00 - 8:35 am
Terrace + Pre-function Area
Breakfast
8:35 - 8:45 am
Wynkoop Ballroom
Welcome to Uplight Customer Connect
8:45 - 9:15 am
Wynkoop Ballroom
Reimaginging Customers and Assets: Turning Grid Pressure into Grid Opportunity
9:15 - 9:45 am
Wynkoop Ballroom
Technology State of the Union
10:00 - 11:05 am
TRACK: SCALING CUSTOMER ENGAGEMENT
Clubhouse
Scaling Demand-side Program Participation Through Enrollment
TRACK: SCALING LOAD FLEXIBILITY
Baseline Ballroom West
Batteries Across the Board: Best Practices in Residential Program Design
Baseline Ballroom East
Leveraging System Utilization to Tackle Affordability and Load Growth
11:20 am - 12:25 pm
TRACK: SCALING CUSTOMER ENGAGEMENT
Clubhouse
Beyond Bill Assistance: How Utilities Are Improving Affordability
TRACK: SCALING LOAD FLEXIBILITY
Baseline Ballroom West
From Enrollment to Settlement: Maximizing Value Across all DERMS Value Streams
Baseline Ballroom East
From Maybe to Megawatts: Making DR a Predictable Grid Resource
12:25 - 1:25 pm
Terrace + Pre-function Area
Lunch
1:25 - 2:30 pm
Wynkoop Ballroom
Operationalizing the Demand Stack
2:45 - 3:50 pm
TRACK: SCALING LOAD FLEXIBILITY
Baseline Ballroom West
How Utilities are Transitioning to DSOs
Baseline Ballroom East
All Devices on Deck: How To Super-scale Demand Response and VPP Capacity
Clubhouse
Unlocking Demand Response in Community-Owned Energy
4:10 - 5:10 pm
Wynkoop Ballroom
Keynote: Amelia Rose Earhart
5:25 - 8:25 pm
Flight Club
Evening Activity
8:00 am - 12:00 pm
Optional: Meet with Uplight
Amelia Rose Earhart
Keynote Speaker
Lakin Garth
SEPA
Tamara Dzubay
ecobee
Ryan Hledik
The Brattle Group
Kari Gehrke
Alliant
Brian File
Evergy
Robert Liechty
CORE Electric Cooperative
Brady Quinn
Dominion Energy
Courtney Young
Dominion Energy
Christy Queen
JEMC
Santosh Veda
Dominion Energy
Kevin Brannan
Evergy
Andrea Nuesser
Capgemini
Nate Frost
Dominion
Spencer Gill
Hydro One
Ian Magruder
Utilize Coalition
Molly Knoll
Align Energy Advisors
Lauren Burke
Tesla
Faith Muriithi
PSE&G
Ron Rydzak
Duquesne Light
Edward Eskridge
APC
Jamie Mckenzie
GPC
Zach Pollock
Xcel Energy
Matthew Hale
Franklin WH
Amelia Rose Earhart
Keynote Speaker
Lakin Garth
SEPA
Tamara Dzubay
ecobee
Ryan Hledik
The Brattle Group
Kari Gehrke
Alliant
Brian File
Evergy
Robert Liechty
CORE Electric Cooperative
Brady Quinn
Dominion Energy
Courtney Young
Dominion Energy
Christy Queen
JEMC
Santosh Veda
Dominion Energy
Kevin Brannan
Evergy
Andrea Nuesser
Capgemini
Nate Frost
Dominion
Spencer Gill
Hydro One
Ian Magruder
Utilize Coalition
Molly Knoll
Align Energy Advisors
Lauren Burke
Tesla
Faith Muriithi
PSE&G
Ron Rydzak
Duquesne Light
Edward Eskridge
APC
Jamie Mckenzie
GPC
Zach Pollock
Xcel Energy
Matthew Hale
Franklin WH
Amelia Rose Earhart
Keynote Speaker
Lakin Garth
SEPA
Tamara Dzubay
ecobee
Ryan Hledik
The Brattle Group
Kari Gehrke
Alliant
Brian File
Evergy
Robert Liechty
CORE Electric Cooperative
Brady Quinn
Dominion Energy
Courtney Young
Dominion Energy
Christy Queen
JEMC
Santosh Veda
Dominion Energy
Kevin Brannan
Evergy
Andrea Nuesser
Capgemini
Nate Frost
Dominion
Spencer Gill
Hydro One
Ian Magruder
Utilize Coalition
Molly Knoll
Align Energy Advisors
Lauren Burke
Tesla
Faith Muriithi
PSE&G
Ron Rydzak
Duquesne Light
Edward Eskridge
APC
Jamie Mckenzie
GPC
Zach Pollock
Xcel Energy
Matthew Hale
Franklin WH