Changing to
a New Rate
Customer Journey
Purchasing
a Charger
EV Customer Journey
Becoming
More Efficient
Customer Journey
Changing to a New Rate
Customer JourneyHigh Usage Alert
A customer receives a High Usage Alert that lets them know they are on track for an abnormally high bill.
Website Engagement
They are directed to a Rate Advisor tool to help them select a rate to save money and energy.
Selects New Rate
The customer sees a bundled new rate and DR program enrollment option and selects it.
Continue the Engagement
The utility continues to be a coach to the customer. The utility sends the customer TOU alerts and impact visualizations so they can take full advantage of their new rate.
Purchasing a Charger
EV Customer JourneyReceive Charger Offer
A utility uses Uplight’s EV detection capabilities to identify customers who have newly purchased an EV, and sends them an offer to purchase a Level 2 EV charger.
Marketplace
The customer is directed to the Marketplace, where they can purchase a charger with an instant rebate, enroll in a managed charging program, and schedule charger installation.
Continue the Engagement
The utility follows up by providing a rate recommendation combined with a bill forecast for their current and recommended rates.
Becoming More Efficient
Customer JourneyHigh Bill Alert
Customer receives a high bill alert and is directed to a customer portal.
Customer Portal
They see a tip to purchase a LED lightbulb and click on the link to purchase.
Utility Marketplace Purchase
They purchase it on their utility’s Marketplace page, with an instant rebate applied.
Continue the Engagement
They receive a Home Energy Report that shows their disaggregated energy use and confirmation they have a smart thermostat. To help customers continue their energy saving journey and move beyond LEDs, the utility has provided a high rebate for a heat pump/mini-split on a customer's Home Energy Report.