Proven Energy Report Experience at Scale
Boost residential and business customer satisfaction, provide energy efficiency at scale, and launch clean energy journeys with energy reports backed by behavioral science and user research.
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Our Successful Track Record of Energy Report Results
15.4 M+
Treatment Customers
232.3 M+
Reports Sent
7.8 TWh
Energy Savings
Deliver Consistent Savings With Home Energy Reports
Deliver Consistent Savings With Home Energy Reports
Uplight’s Home Energy Report (HER) program engages customers with personalized insights and recommendations for cost-effective savings and program uplift. Supported by behavioral science, our HERs achieve 1.3 to 1.8% savings per household, focusing on customer experience. This leads to 16% higher satisfaction compared to standard HER programs.
Empower Customers Through Data With Business Energy Reports
Empower Customers Through Data With Business Energy Reports
Uplight’s Business Energy Report (BER) offers personalized energy usage insights and savings recommendations via email, a preferred channel for business customers. Our BERs drive engagement, achieving clickthrough rates 2x the industry standard, 30% higher enrollments in energy efficiency programs, and over 90% customer satisfaction scores.
Drive customer engagement and action by:
Drive customer engagement and action by:
- Delivering broad-based behavioral savings at scale.
- Surfacing personalized behavioral and program recommendations that result in energy savings and decarbonization.
- Providing a multi-channel customer experience, validated through user testing.
- Educating underserved customers about their energy usage and ways to save.
Why Partner With Uplight for Business and Home Energy Reports?
- Reach both business and residential customers with personalized, data-driven insights.
- Accelerate decarbonization with engaged customers enrolling in energy efficiency programs 2x more than disengaged customers.
- Reliably generate 1.3 to 1.8% energy savings per household.
- Maintain strong customer satisfaction with 70+ Net Promoter Scores, in line with brands like Amazon.
- Motivate action with clickthrough rates over 2x the industry standard.
- Leverage a multichannel approach including email, paper reports, and alerts.
- Customize reports with flexible modules and calls-to-action.
Connected Customer Journeys Through Energy Reports
Connected Customer Journeys Through Energy Reports
Uplight’s solutions work better together. HER recipients are 25% more likely to purchase rebated energy-efficient products through a Marketplace.
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Frequently Asked Questions (FAQs)
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Uplight delivers Energy Reports in both digital and print channels. Each channel type has advantages. Digital reports are cost-effective and support an action-oriented digital experience, while paper reports play a critical role in driving energy savings with customers who don’t have an accurate email address on file with their utility. Uplight can provide guidance on which channel best supports your program goals.
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Energy Reports are one element of a comprehensive digital engagement and action system. Customers can view insights and recommendations in greater detail in their Customer Portal. They can also receive updates and alerts that showcase different information about their energy usage, such as when they may be on track for a high bill. As the customer’s energy profile changes or they take new actions, their insights and recommendations automatically adjust.
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Uplight maintains an actions library that includes 150+ tips for residential customers and 200+ tips for business customers, including behavioral and operational actions that save customers money and energy. We also surface actions that connect customers to the right utility programs.
Customers receive recommendations based on everything we know about them, including their energy usage, home or business characteristics, program participation, demographics and firmographics, and weather data. With these data inputs, our top actions engine serves each customer personalized recommendations that drive deeper engagement over time.
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Residential customers are compared to households in their area with similar square footage, home age, and energy usage characteristics. Within our HERs, we clearly explain how a customer’s comparison group is determined to build confidence in our insights and inspire action.
Multichannel Energy Reports Made Simple
Multichannel Energy Reports Made Simple
Learn how Uplight can support your business or home energy report needs.
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