Resources

Insights and best practices at your fingertips.

Plugging In After Purchase – How Utilities Can Create a Seamless EV Customer Journey

Learn how to identify gaps in your EV programs and improve the customer experience.

Electric Vehicles
Accelerate Your EV Readiness

Accelerate Your EV Readiness.

Electric Vehicles
What Changes When Your Power Company Also Fuels Your Car?

Learn how electric utilities will play a major role in the EV revolution.

Electric Vehicles
Bridging the Gap: Stepping into Non-Residential Customer’s Shoes

Results from our latest primary research with the MUSH sector.

Business Customers
The LMI Toolbox: Boosting Engagement, Savings, and Satisfaction for This Vulnerable Segment

Boost engagement, savings, and satisfaction for LMI customers.

LMI Customers
2021 CS Week Session: Reaching LMI Customers at Every Stage of the Customer Journey

Learn about Mississippi Power's holistic LMI approach

LMI Customers
Bridging the Gap: Keeping Up With Modern Energy Customer Expectations

Track the evolution of modern energy customer expectations.

Customer Engagement
+2
Customer Research
LMI Customers
Video: Non-residential Solutions

Better engage the critical segment that makes up two-thirds of your load and revenue.

Business Customers
+1
Customer Engagement
Video: Electric Vehicle Advisor

Be the expert on electric vehicles for your customers.

Electric Vehicles
Video: Rates Adoption and Experience

Get your customers on the best rate for them.

Rates Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment