Resources

Insights and best practices at your fingertips.

Achieving High Customer Satisfaction with Marketplace with Jackson EMC

See how Jackson EMC is providing first-class service while instantly applying rebates.

Customer Engagement
Getting to ‘Yes’ with Municipalities, Universities, Schools, and Hospitals

Untapped opportunities to support energy decision making.

Business Customers
+1
Customer Research
Bridging the Gap: Stepping into Non-Residential Customer’s Shoes

Results from our latest primary research with the MUSH sector.

Business Customers
Segmenting for Success: How Utilities Can Better Engage 5 Underserved Non-residential Customer Types

Personalization is the key to engaging your business customers.

Business Customers
Video: Plus

Activate your customers through personalized bundled offers delivered through a single digital experience.

Customer Engagement
Digital Customer Experience Solution

Engage customers in the personalized way they expect.

Customer Engagement
Rates Adoption and Experience

Turn rates into opportunities for customers, not frustrations.

Rates Engagement
Uplight Solutions Overview

Uplight is the bridge to the clean energy ecosystem.

Business Customers
+5
Customer Engagement
Demand Management
Electric Vehicles
Energy Efficiency
Rates Engagement
Business Customer Solutions

Enable all your business customers, from SMBs to large C&I.

Business Customers
Bridging the Gap: Keeping Up With Modern Energy Customer Expectations

Track the evolution of modern energy customer expectations.

Customer Engagement
+2
Customer Research
LMI Customers

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment