Virtual Working Group
Tue August 24th, 2021 @ 11:00am - 12:30pm MT
Working Group: The Clean Energy Transition - Empowering Customers Through Personalized Bundled Offers
Uplight’s latest primary customer research found that the work utilities are doing to boost customer engagement is driving upward trends in customer trust and satisfaction—with 67% of customers saying they trust their utility as a source for energy saving information.
How can utilities leverage this trust to deliver more value and savings to their customers, while also meeting regulated outcomes for energy efficiency, demand-side management, and electrification initiatives? The answer is in delivering a personalized, digital customer experience.
Join our interactive discussion to learn about current industry trends from Uplight and Accenture to help further shape solutions with your utility peers. We will discuss topics including how bundling offers can increase program participation and CSAT, and how Uplight’s newest innovation, Plus, enables utilities to deliver a personalized, digital customer experience.