Resources

Insights and best practices at your fingertips.

Puget Sound Energy Drives Rate Enrollment with Uplight and GridX

PSE's rate program leverages personalized rate analytics to drive customer engagement.

Rates Engagement
Greening the Evergreen State with a Virtual Power Plant

PSE enrolls, dispatches, and assesses their demand response programs through a VPP.

Virtual Power Plants
Customer-Centric by Design: Applying Research to the Business Customer Experience

Leveraging extensive research, Uplight identifies some unique needs of these customers and unveils how utilities can improve engagement.

Customer Engagement
+1
Customer Research
Tapping Customer Energy Resources: How VPPs Support Growing Capacity Needs

VPPs combine multiple technologies and customer segments into a cohesive portfolio that can be operated much like a conventional supply resource.

Virtual Power Plants
The Climate Disconnect: Uplight’s Voice of the Energy Customer Report 2024

Uncover customer perspectives on climate change, utility programs, and more.

Customer Research
Priming the (Heat) Pump

Discover the clean energy potential of residential heating electrification.

Energy Efficiency
Making the Switch: Customer Journeys to Home Electrification

Learn customer motivations and barriers to home electrification, and get recommendations to improve the overall customer experience.

Customer Engagement
+1
Customer Research
The One-Stop Shop Marketplace at Avangrid

Explore the comprehensive approach to improving customer satisfaction and energy efficiency.

Customer Engagement
Turnkey VPPs: Streamlining DER Management for the Decarbonized Grid of the Future

VPPs combine DERs into a single, flexible entity that can expand or contract based on the needs of wholesale or retail energy markets.

Virtual Power Plants
Charged Up & Ready to Roll: A Study of Residential EV Charging Behavior in a TOU Program

Optimize EV charging for sustainable grid management.

Customer Research
+1
Electric Vehicles

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment