Resources

Insights and best practices at your fingertips.

Enrolling for Load Flexibility: Customer Barriers and Motivations

Uncover 3 ways to motivate customers to enroll in programs.

Demand Management
+1
Customer Research
2022 Annual Research: Voice of the Business Customer

Read our session summary to understand how utility resources — particularly key account managers, aided by rate analytics tools — can most efficiently support your business customer experience as time-varying rates enter the mainstream.

Business Customers
+1
Customer Research
Untangling Customer Energy Data to Support Connected Experiences

Read our session summary to learn strategies to unlock the usability of customer data for personalization, innovation and value creation across the entire energy ecosystem.

Customer Engagement
+1
Customer Research
Six Reasons Why SMBs are Stuck in Their Rate

Help SMBs take advantage of the best rates for them.

Business Customers
+2
Customer Research
Rates Engagement
Six Reasons Why Most SMBs Don’t Switch Rates

Uncover 6 key findings from our SMB rate research.

Business Customers
+2
Customer Research
Rates Engagement
The Residential Rates Customer Journey: Motivating Customers to Adopt New Rates

Successfully roll out new rates by building awareness, inspiring confidence, and motivating action.

Customer Research
+1
Rates Engagement
Green Energy Technologies: Gateway to Energy Engagement

Uplight's Voice of the Energy Customer Research: EVs Revealed

Electric Vehicles
+1
Customer Research
Uplight’s Annual Voice of the Energy Customer Survey: Gateway to Energy Engagement with Green Energy Technologies

Uncover 7 key findings that energy providers can use to better engage with their customers.

Electric Vehicles
+1
Customer Research
The Path to Net Zero – Perspectives from Accenture’s New Energy Consumer Research

Uplight Working Group: The Path to Net Zero - Perspectives from Accenture’s New Energy Consumer Research

Customer Engagement
+1
Customer Research
Getting to ‘Yes’ with Municipalities, Universities, Schools, and Hospitals

Untapped opportunities to support energy decision making.

Business Customers
+1
Customer Research

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment