Resources

Insights and best practices at your fingertips.

How to Make a TOU Rate Transition a Great Customer Experience

Create a connected customer journey that build awareness, inspire confidence, and motivate action.

Rates Engagement
The Residential Rates Customer Journey: Motivating Customers to Adopt New Rates

Successfully roll out new rates by building awareness, inspiring confidence, and motivating action.

Customer Research
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Rates Engagement
Green Energy Technologies: Gateway to Energy Engagement

Uplight's Voice of the Energy Customer Research: EVs Revealed

Customer Research
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Electric Vehicles
Principles of Electric Vehicle Residential Charging

Uncover the 4 principles of residential charging.

Electric Vehicles
Uplight’s Annual Voice of the Energy Customer Survey: Gateway to Energy Engagement with Green Energy Technologies

Uncover 7 key findings that energy providers can use to better engage with their customers.

Customer Research
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Electric Vehicles
Jumpstarting your Residential EV Experience with Boots on the Ground and Digital Engagement

Optimize your EV program enrollment using data.

Electric Vehicles
Plugging in After Purchase: How EV Owners Interact With Their Utility

Interviews with EV owners reveal key insights for utilities.

Electric Vehicles
Enabling Load Shift and Customer Comfort Through Smart Thermostats

Respond better to changing load demands and deliver increased flexibility, all while making it easy for customers to save money.

Demand Management
Activating Orange and Rockland Customers Via a Marketplace Hub

See how Orange and Rockland Utilities increased program conversion.

Electric Vehicles
Balancing Customer Comfort with Load Shift: Rate-Optimized Thermostat Control at Alabama Power

Ensure your DR programs solve for both load shift and customer comfort.

Demand Management

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment