Resources

Insights and best practices at your fingertips.

Activating Customers at Scale

Implementing the Demand Stack approach can transform more customers into active grid participants.

Customer Engagement
+1
Demand Management
Making the Switch: Customer Journeys to Home Electrification

Learn customer motivations and barriers to home electrification, and get recommendations to improve the overall customer experience.

Customer Engagement
+1
Customer Research
Six Reasons Why Most SMBs Don’t Switch Rates

Uncover 6 key findings from our SMB rate research.

Business Customers
+2
Customer Research
Rates Engagement
Getting to ‘Yes’ with Municipalities, Universities, Schools, and Hospitals

Untapped opportunities to support energy decision making.

Business Customers
+1
Customer Research
Segmenting for Success: How Utilities Can Better Engage 5 Underserved Non-residential Customer Types

Personalization is the key to engaging your business customers.

Business Customers
Why Are LMI Customers Missing Out?

Enable LMI customers to take advantage of your programs and services.

LMI Customers
Bridging the Gap: Keeping Up with Modern Customer Expectations

Motivate your energy customers to take action.

Customer Engagement
+4
Customer Research
Energy Efficiency
LMI Customers
Rates Engagement
Connecting the Dots with the Residential Online Portal

Create personalized offers and experiences based on your customer’s profiles, preferences, and objectives.

Customer Engagement
Harnessing AMI Data and Empowering Customers with AMI Alerts

Provide customers a more personalized energy intelligence experience, harnessing data that they already have.

Customer Engagement
Bridging the Gap: Driving Energy Customer Action

Uncover what really motivates your customers…

Customer Engagement
+3
Customer Research
Energy Efficiency
Rates Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment