Resources

Insights and best practices at your fingertips.

Product Design in Action: Rate Education, Adoption, and Enrollment

Learn how you can deliver a best-in-class customer experience that drives customer awareness, participation, and retention.

Customer Research
+1
Rates Engagement
Six Reasons Why Most SMBs Don’t Switch Rates

Uncover 6 key findings from our SMB rate research.

Business Customers
+2
Customer Research
Rates Engagement
Getting to ‘Yes’ with Municipalities, Universities, Schools, and Hospitals

Untapped opportunities to support energy decision making.

Business Customers
+1
Customer Research
Segmenting for Success: How Utilities Can Better Engage 5 Underserved Non-residential Customer Types

Personalization is the key to engaging your business customers.

Business Customers
Why Are LMI Customers Missing Out?

Enable LMI customers to take advantage of your programs and services.

LMI Customers
Bridging the Gap: Keeping Up with Modern Customer Expectations

Motivate your energy customers to take action.

Customer Engagement
+4
Customer Research
Energy Efficiency
LMI Customers
Rates Engagement
TOU Optimization: Taking the Guesswork Out of TOU Rates with Demand Response

Ensure TOU rate adoption while maintaining customer satisfaction.

Demand Management
+1
Rates Engagement
Bridging the Gap: Driving Energy Customer Action

Uncover what really motivates your customers…

Customer Engagement
+3
Customer Research
Energy Efficiency
Rates Engagement
The Business Customer Opportunity for Utilities

Find out how to not only meet your business customers needs, but exceed them...

Business Customers
+1
Customer Engagement
Personalization Pays Off: Customer Survey eBook

New customer research reveals the key to utility customer engagement

Customer Engagement
+3
Customer Research
Energy Efficiency
Rates Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment