Resources

Insights and best practices at your fingertips.

Applying a Behavioral Science Lens to Time of Use Rates

Deliver a best-in-class rates experience that drives the customer participation.

Customer Research
+1
Rates Engagement
Establishing Equitable Energy Solutions: Consumer Energy Helps Income-Qualified Customers Save with Offer Center

Learn how Consumers Energy utilized Uplight’s Offer Center to create a frictionless and effortless ecommerce experience.

Customer Engagement
+1
LMI Customers
Six Reasons Why SMBs are Stuck in Their Rate

Help SMBs take advantage of the best rates for them.

Business Customers
+2
Customer Research
Rates Engagement
How to Make a TOU Rate Transition a Great Customer Experience

Create a connected customer journey that build awareness, inspire confidence, and motivate action.

Rates Engagement
The Residential Rates Customer Journey: Motivating Customers to Adopt New Rates

Successfully roll out new rates by building awareness, inspiring confidence, and motivating action.

Customer Research
+1
Rates Engagement
Bridging the Gap: Stepping into Non-Residential Customer’s Shoes

Results from our latest primary research with the MUSH sector.

Business Customers
The LMI Toolbox: Boosting Engagement, Savings, and Satisfaction for This Vulnerable Segment

Boost engagement, savings, and satisfaction for LMI customers.

LMI Customers
2021 CS Week Session: Reaching LMI Customers at Every Stage of the Customer Journey

Learn about Mississippi Power's holistic LMI approach

LMI Customers
Bridging the Gap: Keeping Up With Modern Energy Customer Expectations

Track the evolution of modern energy customer expectations.

Customer Engagement
+2
Customer Research
LMI Customers
Video: Non-residential Solutions

Better engage the critical segment that makes up two-thirds of your load and revenue.

Business Customers
+1
Customer Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment