Resources

Insights and best practices at your fingertips.

Activating Customers at Scale

Implementing the Demand Stack approach can transform more customers into active grid participants.

Customer Engagement
+1
Demand Management
How SCE is Advancing Energy Equity With LMI Outbound Bill Summaries

Generate savings for LMI customers with personalized bill insights.

Customer Engagement
+1
LMI Customers
Energy Reports Solution Guide

Personalized, proactive energy reports motivate action and boost participation in clean energy programs.

Customer Engagement
Business Customer Engagement

Uplight’s business customer engagement solution addresses the unique needs of business customers with personalized insights, recommendations, and offerings.

Business Customers
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Customer Engagement
Customer-Centric by Design: Applying Research to the Business Customer Experience

Leveraging extensive research, Uplight identifies some unique needs of these customers and unveils how utilities can improve engagement.

Customer Engagement
+1
Customer Research
Making the Switch: Customer Journeys to Home Electrification

Learn customer motivations and barriers to home electrification, and get recommendations to improve the overall customer experience.

Customer Engagement
+1
Customer Research
The One-Stop Shop Marketplace at Avangrid

Explore the comprehensive approach to improving customer satisfaction and energy efficiency.

Customer Engagement
Establishing Equitable Energy Solutions: Consumer Energy Helps Income-Qualified Customers Save with Offer Center

Learn how Consumers Energy utilized Uplight’s Offer Center to create a frictionless and effortless ecommerce experience.

Customer Engagement
+1
LMI Customers
Evergy Helps Income Eligible Customers Save Today and in the Future with Offer Center

Evergy discovers a new way to serve income-eligible customers.

Customer Engagement
+2
Energy Efficiency
LMI Customers
Duke Energy wins Utility Transformation Program of the Year for their Energy Service Subscription pilot, powered by Uplight

Uplight Client, Duke Energy, wins SEPA's Utility Transformation Program of the Year.

Customer Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment