Working Group: A Connected Digital Customer Experience

I'm Interested

NEW eBook: Harnessing AMI Data & Empowering Customers with AMI Alerts

Read Now

Uplight Adds New Investors in Deal Valued at $1.5B

Read Now

Non-residential Solutions

Surface energy usage data and personalized insights to help your business customers save money and energy.

Read our eBook

When engaged with personalized messages, Uplight has found that businesses open communications 2-3 times as often.

 

What we deliver

Boost non-residential customer engagement, conversion, and cost to serve with Uplight’s Portal and APIs.

Save Money
Engage
Multiple Channels
Goals
Save Money

Help customers save money

Enable all your business customers, from Small-Medium-Businesses to large C&I, to optimize their energy usage by helping them understand their:

Usage trends Ways to save Rate program recommendations Relevant programs and offers
Engage

Help your internal teams engage non-residential customers

Support utility account managers, program managers, customer service representatives, and marketing teams by providing data and insights to elevate customer engagement.

Multiple Channels

Surface insights through multiple channels

Show relevant recommendations and insights via myAccount, mobile apps, bills, outbound communications, and more––creating a consistent customer experience through every channel.

Goals

Meet a wide range of goals

Using Uplight’s non-residential solutions, utilities can not only increase customer engagement, but meet or exceed goals around energy efficiency, electrification and more while also meeting regulatory requirements.

Personalization for business customers

Personalization isn’t just for residential customers. Utilities using Uplight’s solutions have seen a 2x increase in conversion rates and program sales along with a 30% faster sales cycle

Drive value beyond the J.D. Power score

Uplight has found that digital engagement platforms have the potential to deliver $34 to $43 of annual recurring value to the utility, per business customer.

Case Studies

Baltimore Gas and Electric Doubles Building Tune Ups

Working with Uplight and ICF, Baltimore Gas and Electric doubled the number of mid-sized business Building Tune Ups completed in a year, resulting in a 92% customer satisfaction rating.

European Utility Increases Email Open Rates for SMBs

Using monthly personalized email reports to SMBs, a European utility drove an email open rates 3-5X higher than the industry average and also resulted in an over 30% increase in customer satisfaction.

From the Blog

The ROI of Digital Customer Engagement for Business Customers
The Impact of Quarantine on Non-Residential Utility Customer Energy Use
What Can Six Million Businesses Tell Us About One?

How can we help?

First Name
Last Name
Company
Your message or question
I agree to the terms and conditions.

We’re committed to your privacy. Uplight uses the information you provide to us to contact you about relevant content, products, and services. You may update or unsubscribe from these communications at any time by visiting the email subscription preferences center.

By submitting this form, I consent to allow Uplight to store and process the personal information submitted above and confirm that I have read and agree to Uplight’s Privacy Policy.