Surface energy usage data and personalized insights to help your business customers save money and energy.Read our eBook
When engaged with personalized messages, Uplight has found that businesses open communications 2-3 times as often.
What we deliver
Boost non-residential customer engagement, conversion, and cost to serve with Uplight’s Portal and APIs.
Help customers save money
Enable all your business customers, from Small-Medium-Businesses to large C&I, to optimize their energy usage by helping them understand their:
Help your internal teams engage non-residential customers
Support utility account managers, program managers, customer service representatives, and marketing teams by providing data and insights to elevate customer engagement.
Surface insights through multiple channels
Show relevant recommendations and insights via myAccount, mobile apps, bills, outbound communications, and more–creating a consistent customer experience through every channel.
Meet a wide range of goals
Using Uplight’s non-residential solutions, utilities can not only increase customer engagement, but meet or exceed goals around energy efficiency, electrification and more while also meeting regulatory requirements.
Personalization for business customers
Personalization isn’t just for residential customers. Utilities using Uplight’s solutions have seen a 2x increase in conversion rates and program sales along with a 30% faster sales cycle.
Drive value beyond the J.D. Power score
Uplight has found that digital engagement platforms have the potential to deliver $34 to $43 of annual recurring value to the utility, per business customer.
Baltimore Gas and Electric Doubles Building Tune Ups
Working with Uplight and ICF, Baltimore Gas and Electric doubled the number of mid-sized business Building Tune Ups completed in a year, resulting in a 92% customer satisfaction rating.
European Utility Increases Email Open Rates for SMBs
Using monthly personalized email reports to SMBs, a European utility drove an email open rates 3-5X higher than the industry average and also resulted in an over 30% increase in customer satisfaction.
From the Blog
Industry InsightsThe ROI of Digital Customer Engagement for Business Customers
Industry InsightsThe Impact of Quarantine on Non-Residential Utility Customer Energy Use
Industry InsightsWhat Can Six Million Businesses Tell Us About One?