Uplight Launches EV Solution Suite to Enable EV Adoption Amid Energy Transition

Learn More Learn More

Marketplace + DR Program = 3X More Enrollments! Register for the upcoming webinar today.

Sign Me Up Sign Me Up

Voice of the Energy Customer Research: Unlock 7 Key Findings to Better Engage Your Customers.

Read Now Read Now

California’s Heat Wave and The Grid: Demand Response in Action

Read Now Read Now

Uplight Announces Energy Industry Veteran Luis D’Acosta as CEO to Lead Company in its Next Phase of Growth

Learn More Learn More

Achieving High Customer Satisfaction at Jackson EMC with Marketplace

By Crystal Leaver on

Man receiving a package

Most utilities have a goal to improve customer satisfaction, and one important tool is through utility Marketplaces. Jackson Electric Membership Cooperative) or Jackson EMC, a cooperative located in Northeast Georgia. The utility launched Uplight’s Marketplace in 2017 to do just that–boost customer satisfaction. The Marketplace provides instant rebates on smart thermostats as well as Level 2 electric vehicle chargers. 

The experience has proven to work. Jackson EMC received a Net Promoter score of 79 and a customer satisfaction score of 71. And the utility has also boosted sales by sending follow-up emails to customers who abandon their cart at the 24 and 72 hour mark. For example, an email sent 1 hour after cart abandonment saw a 60% open rate and 36% of customers complete their purchase. 

Christy Queen, Director of Residential Marketing at Jackson EMC said, “Uplight’s Marketplace has enabled us to provide first-class service to our customers while instantly applying rebates. We are also excited about the opportunity to grow our Marketplace to provide energy saving products that are easy to purchase.” 

Find out more in our case study here


You might also enjoy:

Man Opening Box

Industry Insights


Helping Customers Weather the Recession with Marketplace

By Crystal Leaver on October 03, 2022

Uplight Roof View with Solar Panels

Uplight News

Uplight’s Social and Environmental Impact in 2021

By Crystal Leaver on September 26, 2022