Utilities spend an average of just 2% of their DSM portfolio budget on Behavioral Energy Efficiency, yet it produces an average of 10% of their savings.
“Home Energy Reports: Still the 'biggest, baddest way' to drive customer behavior,” Robert Walton, Utility Dive, July 10, 2019.
Behavioral Energy Efficiency
Behavioral Energy Efficiency (BEE) is one of today’s most cost-effective ways to achieve energy savings. Uplight’s behavioral tools generate reliable and cost-effective energy savings at large scale by educating customers on their individual energy usage. Uplight’s Home Energy Reports (HERs) empower customers to take control of their energy usage and bills. Data-driven, timely, and personalized insights motivate and educate customers on how to adopt more energy-efficient behaviors—boosting satisfaction with their energy providers across all customer segments including low- to moderate-income customers.
With Uplight’s MyHER report, our customers receive targeted insights that help them take action…the results have been remarkable.”Senior Products and Service Manager ~ Large Southeastern IOU
What We Deliver
Optimized and Personalized Program Design
Uplight’s core DNA in data and behavioral science enables BEE programs that provide dynamic, personalized insights to the right customer at the right time via relevant channels. These personalized experiences result in more engagement, higher customer satisfaction, and greater savings.
Reliable and World-Class HER Delivery at Large-Scale
Proven, efficient and robust, Uplight delivers personalized and dynamic HERs to millions of energy customers a month, while meeting high QA/QC standards, with over 95% completion rates and rigorous data-security standards.
Easy Integration and Innovative Partnership
Uplight’s BEE solutions remain market leaders. With continuous innovation in an agile development framework, Uplight’s expert onboarding teams allow our energy provider partners easy up-front HER customization, while minimizing required IT costs—making data integration a quick and painless process.
144 million HERs sent to date to residential customers across North America, as of Q2 2019.
More than 5.3 TWh of energy to date saved through Uplight’s BEE solutions.
Out of all customers who received HERs, 178,000 continued to enroll in other DSM programs—resulting in additional channeled savings at one large North American utility.