Digital Customer Engagement
Leverage every digital touchpoint for both residential and non-residential utility customers, providing personalized engagement.Learn More
A large Mid-Atlantic energy provider received a 92% customer satisfaction rating using Uplight’s Digital Engagement solutions.
What We Deliver
Uplight’s best-in-class digital solution suite enables an Amazon-like utility customer experience.
Launch-point for connected customer journeys
Deliver consistent, personalized messaging and insights across every channel including:
Elevate energy savings and satisfaction
Increased digital engagement and personalized messaging boosts energy savings tied to behavioral energy efficiency solutions and customer satisfaction.
Motivate customers to take action
One-click, connected journey launch point to other products & services (rates adoption, other DSM programs, Marketplace, Demand Response, and more) that leverages consistent messaging and insights from other outbound channels.
Flexible portal implementation
Portals are available as a stand-alone microsite, fully widgetized, and embeddable into other existing portals, or as APIs that can also be used by internal utility staff.
Customers view an intuitive energy usage visualization, coupled with data-driven, personalized, and actionable insights, regardless if they have a smart meter installed, including end-use disaggregation, bill comparisons, tips and challenges, solar, and more.
Digital Customer Engagement Resources
Washington Gas launched Uplight’s Online Home Energy Profile survey, which resulted in over 90% of their customers completing the survey and receiving personalized savings recommendations.
From the Blog
Industry InsightsChallenges of Engaging Non-residential Customers
Industry InsightsThe ROI of Digital Customer Engagement for Business Customers