New eBook: Personalization Pays Off

Download

Video: How we power the customer energy experience

Watch

Rates Adoption and Experience

Help your residential and business customers select and get the most out of their rate plans through personalized recommendations.

Read our eBook

Utility customer price satisfaction drops by 10% when defaulted onto a time-of-use (TOU) rate. “2019 Utilities Industry Outlook,” J.D. Power

What We Deliver

Empathize, educate, and empower customers as a trusted energy advisor.

Connected
Optimal Choice
Leverage Tech
Satisfaction
Connected

Create connected customer journeys

Help utility customers optimize their rate plans through personalized education across multiple channels including:

Online portal Email Home Energy Reports Mid-cycle and High Bill Alerts
Optimal Choice

Help customers enroll in the most optimal rate plan

Customers and utility staff alike can leverage Uplight’s front-end Engagement Portal to view the outputs of our back-end batch evaluation models to easily identify their tailored cost savings potential.

Leverage Tech

Leverage enabling technology

Allow customers to “set it and forget it” while they benefit from their rate plan through technology such as smart thermostats.

Satisfaction

Improve satisfaction and reduce call center volume

Enable customers to self-serve using comparison tools and savings tips via online portals, home energy reports, and more.

“TOU rates are seen as the new 'multi-tool,' to cut utility costs, reduce emissions, manage loads, and adapt to new distributed technologies.”

Gwen Farnsworth​ ~ Senior Energy Policy Advisor, Western Resource Advocates
View all Case Studies

Achieve Greater Peak Load Savings

Customers can achieve a 5-12% reduction in peak load consumption on average through effective engagement and education methods alone, and 10-30% through the use of enabling technologies – such as smart thermostats.

Case Study

Enabling a successful transition to TOU & Demand rates

Several California utilities are using Uplight’s analytics to encourage low-to-moderate income customers to adopt personalized rate recommendations.

From the Blog

On-Demand Webinar: Make Smart Thermostats a Hero in TOU Rates
Set it and Save: Using Technology to Ensure a Smooth TOU Rate Transition
Time-of-Use Rate Impacts on Customers And How Demand Management Can Help

How can we help?

First Name
Last Name
Company
Your message or question
I agree to the terms and conditions.

We’re committed to your privacy. Uplight uses the information you provide to us to contact you about relevant content, products, and services. You may update or unsubscribe from these communications at any time by visiting the email subscription preferences center.

By submitting this form, I consent to allow Uplight to store and process the personal information submitted above and confirm that I have read and agree to Uplight’s Privacy Policy.