Marketplace + DR Program = 3X More Enrollments! Register for the upcoming webinar today.

Sign Me Up Sign Me Up

California’s Heat Wave and The Grid: Demand Response in Action

Read Now Read Now

Voice of the Energy Customer Research: Unlock 7 Key Findings to Better Engage Your Customers.

Read Now Read Now

Uplight Launches EV Solution Suite to Enable EV Adoption Amid Energy Transition

Learn More Learn More

Uplight Announces Energy Industry Veteran Luis D’Acosta as CEO to Lead Company in its Next Phase of Growth

Learn More Learn More

Rates Adoption and Experience

Help your residential and business customers select and get the most out of their rate plans–maximizing load shift and progress toward decarbonization.

Read our eBook

The Utility Rate Challenge When rolling out new rates, utilities face low customer awareness, low participation, and a low response even when customers do enroll.

What We Deliver

Build awareness, inspire confidence, and motivate action to ensure customer rate success.

Connected
Enrollments
Accurate estimates
Satisfaction
Connected

Create connected customer journeys

Help utility customers optimize their rate plans through personalized education across multiple channels including:

Rate Education Reports Rate Advisor web tools Rate eligibility and enrollment service Rate Coach Emails Mid-cycle and High Bill Alerts
Enrollments

Increase enrollments and deepen load shift

Boost customer response with motivating messaging that builds lasting habits while also reaching key objectives such as:

Program education Customer recruitment Load shift Customer satisfaction
Accurate estimates

Leverage billing-grade accuracy

Uplight utilizes a powerful rate engine to deliver rate estimates with billing-grade accuracy. Show shadow bill comparisons to make it easy to understand rate impacts and select the best option.

Satisfaction

Improve satisfaction and reduce call center volume

Enable customers to self-serve using comparison tools and savings tips via Rate Education Reports, dynamic rate comparison tools, and more.

Target specific segments

Help low-to-moderate income customers enroll in the best rate for them with personalized recommendations so they can save money instead of paying higher bills.

Achieve Greater Peak Load Savings

Customers can achieve a 5-12% reduction in peak load consumption on average through effective engagement and education methods alone, and 10-30% through the use of enabling technologies – such as smart thermostats.

The Brattle Group

Case Studies

Consumers Energy Saves Customers 10% on Their Energy Bills

Consumers Energy created a comprehensive, multichannel, connected TOU-optimized customer experience for their 1.6 million customers and over ten rate plan variants––achieving an average 1.2 kW of load shift per home and 10% average bill savings per participating customer.

Nearly half of utility
customers don’t know what rate they are on.

Smart Energy Consumer Collaborative, 2019

From the Blog

A Conversation About the Challenges and Opportunities of TOU Rates
Set it and Forget it with Demand Response for TOU Rates
Creating more value for customers and utilities with time of use optimization

How can we help?

First Name
Last Name
Company
Your message or question
I agree to the terms and conditions.

We’re committed to your privacy. Uplight uses the information you provide to us to contact you about relevant content, products, and services. You may update or unsubscribe from these communications at any time by visiting the email subscription preferences center.

By submitting this form, I consent to allow Uplight to store and process the personal information submitted above and confirm that I have read and agree to Uplight’s Privacy Policy.