Rates Adoption and Experience
Help your residential and business customers select and get the most out of their rate plans–maximizing load shift and progress toward decarbonization.
Read our eBookThe Utility Rate Challenge When rolling out new rates, utilities face low customer awareness, low participation, and a low response even when customers do enroll.
What We Deliver
Build awareness, inspire confidence, and motivate action to ensure customer rate success.
Create connected customer journeys
Help utility customers optimize their rate plans through personalized education across multiple channels including:
Increase enrollments and deepen load shift
Boost customer response with motivating messaging that builds lasting habits while also reaching key objectives such as:
Leverage billing-grade accuracy
Uplight utilizes a powerful rate engine to deliver rate estimates with billing-grade accuracy. Show shadow bill comparisons to make it easy to understand rate impacts and select the best option.
Improve satisfaction and reduce call center volume
Enable customers to self-serve using comparison tools and savings tips via Rate Education Reports, dynamic rate comparison tools, and more.
Target specific segments
Help low-to-moderate income customers enroll in the best rate for them with personalized recommendations so they can save money instead of paying higher bills.
Achieve Greater Peak Load Savings
Customers can achieve a 5-12% reduction in peak load consumption on average through effective engagement and education methods alone, and 10-30% through the use of enabling technologies – such as smart thermostats.
The Brattle Group
Rates Adoption Resources
Case Studies
Consumers Energy Saves Customers 10% on Their Energy Bills
Consumers Energy created a comprehensive, multichannel, connected TOU-optimized customer experience for their 1.6 million customers and over ten rate plan variants–achieving an average 1.2 kW of load shift per home and 10% average bill savings per participating customer.
Rate Education Reports Drive Enrollment
In a pilot, personalized rate reports resulted in 2.5-10x the enrollment rate of comparable utilities.
From the Blog
Industry Insights
How to Make a Rate Transition a Great Customer ExperienceIndustry Insights
A Conversation About the Challenges and Opportunities of TOU Rates