Rates Adoption and Experience
Help your residential and business customers select and get the most out of their rate plans through personalized recommendations.Read our eBook
Utility customer price satisfaction drops by 10% when defaulted onto a time-of-use (TOU) rate. “2019 Utilities Industry Outlook,” J.D. Power
What We Deliver
Empathize, educate, and empower customers as a trusted energy advisor.
Create connected customer journeys
Help utility customers optimize their rate plans through personalized education across multiple channels including:
Help customers enroll in the most optimal rate plan
Customers and utility staff alike can leverage Uplight’s front-end Engagement Portal to view the outputs of our back-end batch evaluation models to easily identify their tailored cost savings potential.
Leverage enabling technology
Allow customers to “set it and forget it” while they benefit from their rate plan through technology such as smart thermostats.
Improve satisfaction and reduce call center volume
Enable customers to self-serve using comparison tools and savings tips via online portals, home energy reports, and more.
“TOU rates are seen as the new 'multi-tool,' to cut utility costs, reduce emissions, manage loads, and adapt to new distributed technologies.”
Achieve Greater Peak Load Savings
Customers can achieve a 5-12% reduction in peak load consumption on average through effective engagement and education methods alone, and 10-30% through the use of enabling technologies – such as smart thermostats.
Rates Adoption Resources
Enabling a successful transition to TOU & Demand rates
Several California utilities are using Uplight’s analytics to encourage low-to-moderate income customers to adopt personalized rate recommendations.