Uplight Solutions
A unified platform to engage, activate, and orchestrate your customers and their energy usage.
Uplight can help you:
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Balance Grid and DER Challenges
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Achieve Program DSM Goals
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Diversify Revenue Sources
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Improve Customer Relationship
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Reduce Service Cost
Balance Grid and DER Challenges
Uplight helps utilities embrace, manage and direct the influx of DERs by driving targeted load shift and new rate adoption and a better understanding of where DERs are on their system.
Less than 2% event opt outs with Uplight Marketplace, compared to 20% industry norm for bring-your-own-device programs.
More than 1,500 customers enrolled in a demand response program in one day through marketplace integration, program marketing, instant rebates and frictionless enrollment.
Solutions Uplight offers:
Demand Management
Co-optimize distributed energy resources and smart appliances, creating the largest per household flexible load resource without snapbacks or sacrificing customer comfort.
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Rates Adoption and Customer Experience
Empower customers to reliably shift load as part of a rate transition with personalized tips, smart device offers and active device orchestration.
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Connected System Solutions
Enable an intelligent, two-way grid and become a trusted provider of DERs, while balancing grid and DER challenges.
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Electric Vehicle Adoption and Experience
Facilitate higher electric vehicle (EV) adoption and enrollment in utility programs by educating customers and providing personalized guidance on the recommended EV models, relevant utility-provided rates and programs.
Learn MoreAchieve Program DSM Goals
Hit regulatory goals without busting the budget. Uplight delivers cost-effective energy savings, peak load reduction and load shift for both residential and business customers.
5.33 TWh offset through Uplight’s behavioral energy efficiency programs, enabling technology, and more.
More than 178,000 new DSM program participants from receiving Home Energy Reports at a single utility.
Solutions Uplight offers:
Demand Management
Achieve your DSM acquisition targets with targeted marketing, frictionless enrollment with Marketplace, and the highest per household load shift—all without sacrificing customer comfort.
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Behavioral Energy Efficiency
Deliver more savings with a fraction of the spend. Uplight delivers cost-effective and scalable savings with over 140M Home Energy Reports sent across all channels and for all fuel types.
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Utility Marketplace
Meet retail products and other DSM program targets by directing customers to a comprehensive transactional platform where they can take advantage of automated rebate applications and sign up for related programs through bundled offers.
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CX Personalization and Next Best Action
Achieve DSM program goals by increasing program enrollments, savings and earnings with personalized communications that are specifically tailored to each customer—motivating them to take action.
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Connected System Solutions
Increase energy savings and revenue with a unified system that leverages every utility customer experience across all channels, programs and solutions.
Learn MoreDiversify Revenue Sources
As the utility business model evolves, you need to improve earnings without major capital investments. Uplight helps utilities to streamline the transactional experience—offering more products and services to diversify earnings.
35% increase in cost-effectiveness when utilities use Uplight Marketplace.
24 billion+ data points from hundreds of customer attributes powering personalized insights.
Solutions Uplight offers:
Utility Marketplace
Provide customers with a comprehensive transactional platform where they can easily purchase energy-related products and value-add offers.
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CX Personalization and Next Best Action
Diversify revenue sources by increasing relevant offers and acceptance. Offer the right products and services to each customer at the right time in their customer journey.
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Connected System Solutions
Move beyond siloed utility programs and departments with connected system solutions that offer relevant recommendations—increasing acceptance of programs, products, and services.
Learn MoreImprove Customer Relationship
Turn your utility into a true customer energy advisor, boosting JD Power scores, Net Promoter scores and trust in your utility. Uplight’s solutions help you engage and activate your customers—building a relationship that’s deeper than the energy bill.
38% increase in CSAT related to bill understanding among non-residential customers at Electric Ireland.
15% improvement in trust scores among National Grid’s LMI customers who experienced more personalized contact center interactions.
Solutions Uplight offers:
Digital Customer Engagement
Become a trusted energy advisor by providing your customers with digital tools to truly understand and manage their energy use, improve price satisfaction and reduce surprises.
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Behavioral Energy Efficiency
Empower customers by helping them understand why and how they use energy with paper and email Home Energy Reports, usage alerts and web tools.
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Utility Marketplace
Build loyalty by providing the energy-related products customers are looking for. Provide a seamless experience that includes automated rebate validation and payout.
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CX Personalization and Next Best Action
Increase utility customer satisfaction by delivering the most relevant and consistent insights, messages and offers to each customer via their preferred channel.
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Rates Adoption and Customer Experience
Transform your rate transition efforts through proven and personalized education, targeted marketing and recommendations, and grid-optimized enrollments for customers.
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Connected System Solutions
Move beyond siloed utility programs and departments with a unified system that leverages every utility customer experience across all channels, programs and solutions.
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Electric Vehicle Adoption and Experience
Facilitate higher electric vehicle (EV) adoption and enrollment in utility programs by educating customers and providing personalized guidance on the recommended EV models, relevant utility-provided rates and programs.
Learn MoreReduce Service Cost
Lighten your customer burden and increase utility earnings by reducing O&M costs like call center and program marketing. Uplight’s solutions help utilities reduce call center volumes, increase first call resolution and increase program enrollment.
16% increase in arrears collections at National Grid.
14% decrease in call volume for customers who enrolled in programs at National Grid.
Solutions Uplight offers:
Digital Customer Engagement
Help customers manage their energy use and self-diagnose billing issues with digital tools like online audits, high bill alerts, web portals and widgets.
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Utility Marketplace
Maximize sales of energy-related products customers are most interested in—all while improving cost effectiveness, and automating the rebate validation and payout process.
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CX Personalization and Next Best Action
Reduce call center volume and cost to serve with personalized, proactive communications. Increase arrears collections with best-fit recommendations, and empower customers to self-serve with digital tools.
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Rates Adoption and Customer Experience
Avoid a spike in call center volume due to rate issues by delivering proven and personalized rate education, targeted marketing and grid-optimized enrollments for customers.
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Connected System Solutions
Reduce call volume and handling times, boost marketing efficiency, increase arrears collections, and more with connected system solutions that provide customers with consistent messaging and straightforward pathways to action.
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