Uplight Partners with Rolling Energy Resources to Provide Utility Clients Electric Vehicle Charging Insights Directly from Vehicle Telematics

Learn More Learn More

New eBook: Uncover customer perceptions of trust, competence, and innovation among 14 top brands.

Learn More Learn More

Research: Innovation Alone Not Enough to Grant Companies Access to Consumers’ Homes and the Clean Energy Ecosystem

Learn More Learn More

Uplight Drives Record Utility Program Enrollments Around Holiday Sales Period

Learn More Learn More

Implementing a Customer Experience Solution without the IT Headache

By Crystal Leaver on

This post was originally published on EnergySavvy’s website. EnergySavvy is now Uplight.

Planning and implementing a project can seem like a big house remodel–long, full of unknowns, and almost always over budget. Going into a new year, IT managers are often tasked with delivering even more new projects–creating lots of challenges and uncertainties. After deploying over 100 customer experience solutions to more than 30 utilities and state organizations across the US, we have compiled the top myths IT teams have to implementing a customer experience solution–and how we can bust them.

Myth 1: “We don’t have the available IT resources to support this project, and/or the systems are locked down.”
EnergySavvy has partnered effectively with IT teams of all types of utilities—large, small, municipal, and investor owned. With our proven ability to act as an extension of your IT department, we are able to get solutions up and running in a matter of weeks.

Myth 2: “It would take too much work to clean up the data for a pilot project.”
Using a robust stack of data cleansing and scrubbing tools, we can quickly combine, validate and clean multiple data sets into a usable and valuable asset for your organization.

Myth 3: “Our data is too valuable to share with third parties.”
EnergySavvy works alongside the utility in a fully transparent manner every step of the way, so that it’s the utility and their team that are able to capture the value from the customer data analytics and personalization we deliver.

Solutions

You might also enjoy:

Woman using phone on couch with computer

Industry Insights

Decoding the ‘Connected Customer Journey’

By Erin Keys on March 20, 2023

David Huang

Solutions

People at Uplight

Get to Know Uplight’s Devices Team with David Huang

By Crystal Leaver on February 14, 2023

Icicles on gas pipeline

Industry Insights

Solutions

The Growing Need for Winter Load Flexibility

By Rachel Henderson on February 14, 2023