Today, TOU rates generally result in unhappy customers and disproportionately worse outcomes for low and middle income customers — they also lack any positive effect on the load shape. However, when implemented correctly, TOU rates can drive increased savings and higher customer satisfaction.
Tune in below to hear from Uplight’s Don McPhail, Alabama Power Company’s Brandi Hurst and ecobee’s Sarah Colvin in a discussion around TOU rates, enabling technology, and what happens when you automate customer energy savings.
