Every month, we interview an Uplight employee to get to know more about what they do at Uplight, why they love working here, and what inspired them to get into this industry! This month, I chat with Jennifer Mussoff, a member of the newest squad at Uplight.
What do you do for Uplight?
I lead the DRIVE (Data-driven Reporting, Investigation, Verification, and Evaluation) squad – we are accountable for all client reporting, evaluation, and investigative work for Uplight’s programs. We ensure that our clients can measure their programs and get the value they expect. Over the last six months or so, we’ve brought together 15 Uplighters to form four groups within DRIVE. Together we’re proud to collaborate across so many squads at Uplight and help deliver value and improve processes with our reporting capabilities.
What do you find most exciting or rewarding about working for Uplight?
I love getting to combine my passions for data and sustainability with my desire to help deliver business value, best-in-class solutions, and growth for our squadmates. When I’m asked what I do, I always smile knowing that I work with amazing humans on this adventure towards improving the planet and helping energy consumers understand and improve their energy usage patterns.
How does the work you do contribute towards creating a more sustainable future and better customer energy experiences?
DRIVE is at the forefront of evaluating energy savings, measuring program effectiveness, and delivering data that continuously offers improvement for our clients’ and partners’ programs. We are constantly thinking about different ways clients receive and use our data and offering suggestions for best practices based on what’s working for other programs. It all ties together to ensure that our clients are getting the most out of our solutions.
How did you get into this work?
I took the long way home. After nine years in undergrad at the University of Nevada, Las Vegas, five official majors (Mathematical Sciences and Minor in Solar and Renewable Energies), and over 15 years in customer service, I realized my calling was in the combination of math, sustainability, and motivating people to save the planet. Now 10 years into Energy Efficiency SaaS roles, I’m really excited that I can build off my education and work with a team that is so focused on helping change energy usage.
What has been your favorite project so far at Uplight?
I think the most rewarding project I completed was rolling out Zoom when I worked for EnergySavvy. We had previously used a similar product that was wrecking productivity and causing very large employee satisfaction issues. I tackled this special project that spanned across literally every squad in the company by gathering requirements, building use cases, delivering status updates, running check-ins, and ultimately delivering a successful solution. This solution is still in use today and when I can walk into a conference room and start a meeting with one-tap on a tablet, I still get a tiny thrill knowing that I helped with that. Thanks to the IT team for all their hard work replicating the solution and delivering it to all our Uplight offices – we’re better off thanks to you!
What is one thing that has most surprised you about working here?
I’ve been amazed by how receptive to change everyone is. This is especially evident when our brand-new-to-Uplight squad, DRIVE, asks teammates to accept new processes and reporting changes. I’ve been in many meetings and conversations with other squads, and I’m always delighted to see our teammates reaching out and leaning in to the changes that Uplight needs to make in order to effectively move forward and succeed. Thank you #OneTeam!