Takeaways from the J.D. Power 2022 Sustainability Index

By Crystal Leaver on

Wind turbines on hill

J.D. Power’s Sustainability Index “evaluates electric utility customer awareness, support, engagement and advocacy for their local utility’s climate sustainability programs and goals,” surveying 71, 959 business and residential utility customers in 2022. 

The survey found that while 81% of electric utility customers have a utility with a carbon-reduction target, most of their customers aren’t aware of the work they are doing around sustainability. Only 41% of residential customers and 56% of business customers are aware of their utility’s sustainability initiatives. 

Almost half of utility customers said that climate change was a “serious” or “very serious issue,” for them,  yet 6% of residential customers and 28% of business customers reported using environmental products and services.

And the majority of utilities with carbon-reduction targets don’t have a clear plan to get there. Just 35% of utilities received a score of B- or better for their disclosed plans to reduce carbon emissions.

While getting to decarbonization can be complex, most customers understand the importance to the planet and their community. Utilities can make significant strides in educating customers about their work to improve sustainability and impact as well as helping customers find the most relevant ways to contribute to decarbonization themselves. 

Industry Insights

You might also enjoy:

Group of people working together

Industry Insights

Your Secret Weapon in Engaging Business Customers: Your Team

By Emily Rich on March 25, 2024

Duke, General Motors, and Uplight at SXSW

Uplight News

Industry Insights

SXSW: Musings from “South-By” and Uplight’s Debut with Duke Energy and GM

By Dan Burak on March 21, 2024

Volunteers building a house

Uplight News

More Impact for the Planet As a B Corp

By Kate Devitt on March 19, 2024