Consumers Energy is Driving DR Enrollments With Free Thermostats

Read More

Webinar: The State of the Utility Customer Experience

By Crystal Leaver on

This post was originally published on EnergySavvy’s website. EnergySavvy is now Uplight.

Amazon. Netflix. Lyft. These are the companies that today’s utility customers are benchmarking their experience against. And while most utilities realize the importance of meeting their customers’ growing expectations, how much progress have they actually made in creating a modern customer experience?

Join Seth Kiner, former VP of Programs and Services at Southern California Edison, and Fei Wang, Senior Grid Edge Analyst at Greentech Media Research, for a webinar discussion on the results of a new survey assessing the current state of the utility customer experience, and what utilities can do today to improve their own maturity.

You’ll learn about:

  • The best practice areas of customer experience maturity
  • How these best practices impact cost-to-serve and regulatory success
  • The current status of the utility customer experience today
  • Six ways utilities can accelerate their customer experience maturity

Date: Thursday, Nov. 30

Time: 2:00PM ET/ 11:00AM PT

Register today

Solutions

You might also enjoy:

Father looking at energy bill

COVID-19

Serving LMI Customers After the Moratoriums are Lifted

By Kelly Crandall on June 01, 2020

Net Promoter Score

Industry Insights

Solutions

Net Promoter Score: The Customer Loyalty Metric

By Emily Beliveau on May 26, 2020

Illuminators Season 2

Uplight News

The Bingeworthy Season 2 of the Illuminators Podcast

By Madison Kelliher on May 18, 2020