Resources

Insights and best practices at your fingertips.

Priming the (Heat) Pump

Priming the (Heat) Pump

Energy Efficiency
Making the Switch: Customer Journeys to Home Electrification

Making the Switch: Customer Journeys to Home Electrification

Customer Engagement
+1
Customer Research
Product Design in Action: Rate Education, Adoption, and Enrollment

Learn how you can deliver a best-in-class customer experience that drives customer awareness, participation, and retention.

Customer Research
+1
Rates Engagement
Six Reasons Why Most SMBs Don’t Switch Rates

Uncover 6 key findings from our SMB rate research.

Business Customers
+2
Customer Research
Rates Engagement
Bridging the Gap: Keeping Up with Modern Customer Expectations

Motivate your energy customers to take action.

Customer Engagement
+4
Customer Research
Energy Efficiency
LMI Customers
Rates Engagement
TOU Optimization: Taking the Guesswork Out of TOU Rates with Demand Response

Ensure TOU rate adoption while maintaining customer satisfaction.

Demand Management
+1
Rates Engagement
Connecting the Dots with the Residential Online Portal

Create personalized offers and experiences based on your customer’s profiles, preferences, and objectives.

Customer Engagement
Harnessing AMI Data and Empowering Customers with AMI Alerts

Provide customers a more personalized energy intelligence experience, harnessing data that they already have.

Customer Engagement
Bridging the Gap: Driving Energy Customer Action

Uncover what really motivates your customers…

Customer Engagement
+3
Customer Research
Energy Efficiency
Rates Engagement
The Business Customer Opportunity for Utilities

Find out how to not only meet your business customers needs, but exceed them...

Business Customers
+1
Customer Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment