Resources

Insights and best practices at your fingertips.

Activating Orange and Rockland Customers Via a Marketplace Hub

See how Orange and Rockland Utilities increased program conversion.

Electric Vehicles
Balancing Customer Comfort with Load Shift: Rate-Optimized Thermostat Control at Alabama Power

Ensure your DR programs solve for both load shift and customer comfort.

Demand Management
Achieving High Customer Satisfaction with Marketplace with Jackson EMC

See how Jackson EMC is providing first-class service while instantly applying rebates.

Customer Engagement
How VPPs Can Replace Fossil Fuel Peaker Plants

How VPPs Can Replace Fossil Fuel Peaker Plants

Virtual Power Plants
Educating and Empowering Customers To Get the Most from Their Rates

Read our session summary to understand utility leader's perspectives on their utility’s current rate programs: specifically around time-of-use (TOU) rate program rollout and onboarding, and how customers are responding to these programs in terms of engagement and overall satisfaction.

Rates Engagement
Plugging In After Purchase – How Utilities Can Create a Seamless EV Customer Journey

Learn how to identify gaps in your EV programs and improve the customer experience.

Electric Vehicles
Driving Utility Engagement in the EV Customer Journey

Get Ahead of the EV Growth

Electric Vehicles
Taking (EV) Charge: Engaging and Serving Customers Throughout Their Journey

Read our session summary to understand how utility leaders are thinking about program priorities, what insights they need to inform EV initiatives, and what tools would be useful to achieve desired outcomes.

Customer Engagement
Accelerate Your EV Readiness

Accelerate Your EV Readiness.

Electric Vehicles
What Changes When Your Power Company Also Fuels Your Car?

Learn how electric utilities will play a major role in the EV revolution.

Electric Vehicles

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment