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Resources

Insights and best practices at your fingertips.

National Grid Streamlines Energy Efficiency Program

National Grid creates one system of record for all program stakeholders.

Connected Systems Solutions
+1
Digital Customer Engagement
Combining Utility Customer Analytics with Smart Implementation

BGE, ICF International, and Uplight partnered to use customer analytics in a retrocommissioning program.

Digital Customer Engagement
The Future of Home Energy Reports

Learn the four key components of a modern HERs program.

Behavioral Energy Efficiency
The Power of Utility Branded Marketplaces

5 best practices for utility Marketplace success.

Marketplace
The Top Three Mistakes in Home Energy Reports

How does a utility make sure to get the most out of their home energy reports?

Behavioral Energy Efficiency
The 10 Most Valuable Insights From Accenture’s SMB New Energy Consumer Report

Guilty of overlooking small to medium-sized businesses?

Digital Customer Engagement
Five Best Practices for a Successful Rate Rollout

Successfully roll out TOU rates with personalized, proactive approach.

Connected Systems Solutions
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Rates Adoption and Customer Experience
The Four Challenges of Modern Utility Customer Care

Resolve customer calls before they begin.

Connected Systems Solutions
+1
Digital Customer Engagement
The Amazon Effect

Energy in the on-demand era and what it means for utilities.

Connected Systems Solutions
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CX Personalization and Next Best Action
Engaging Low-Income Customers

Unlocking modern low-income customer engagement.

Connected Systems Solutions
+2
CX Personalization and Next Best Action
Digital Customer Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment