Resources

Insights and best practices at your fingertips.

Business Customer Engagement

Uplight’s business customer engagement solution addresses the unique needs of business customers with personalized insights, recommendations, and offerings.

Business Customers
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Customer Engagement
Customer-Centric by Design: Applying Research to the Business Customer Experience

Leveraging extensive research, Uplight identifies some unique needs of these customers and unveils how utilities can improve engagement.

Customer Engagement
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Customer Research
Tapping Customer Energy Resources: How VPPs Support Growing Capacity Needs

VPPs combine multiple technologies and customer segments into a cohesive portfolio that can be operated much like a conventional supply resource.

Virtual Power Plants
The Climate Disconnect: Uplight’s Voice of the Energy Customer Report 2024

Uncover customer perspectives on climate change, utility programs, and more.

Customer Research
Priming the (Heat) Pump

Discover the clean energy potential of residential heating electrification.

Energy Efficiency
Just How Far, and How Fast, Will Virtual Power Plants Spread?

Given that VPP adoption requires little to no physical infrastructure – we’re left asking what the real limiting factor is to this industry.

Virtual Power Plants
Decarbonization Dialogues: Navigating New Load Challenges Building Electrification

Learn how utilities can support deployment of federal incentives for heat pumps and other building electrification programs.

Energy Efficiency
Making the Switch: Customer Journeys to Home Electrification

Learn customer motivations and barriers to home electrification, and get recommendations to improve the overall customer experience.

Customer Engagement
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Customer Research
Beyond Transmission: How Virtual Power Plants are Bringing Power to the People and the Grid

VPPs can deliver a range of grid services, satisfy soaring electricity demand, and bring relief to congested grid infrastructure.

Virtual Power Plants
The One-Stop Shop Marketplace at Avangrid

Explore the comprehensive approach to improving customer satisfaction and energy efficiency.

Customer Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment