Resources

Insights and best practices at your fingertips.

Making the Switch: Customer Journeys to Home Electrification

Making the Switch: Customer Journeys to Home Electrification

Customer Engagement
+1
Customer Research
The One-Stop Shop Marketplace at Avangrid

Explore the comprehensive approach to improving customer satisfaction and energy efficiency.

Customer Engagement
A Grid-to-Prosumer Approach to Unified DERMS

A Grid-to-Prosumer Approach to Unified DERMS [eBooks]

DERMS
PSE&G Personalizes the Behavioral Customer Experience with Advanced Segmentation

Provide actionable information to help your customers save energy and money via Uplight's advanced segmentation.

Energy Efficiency
Streamlining EV Charger & Make Ready Incentives with Bundled Installation

Streamline the EV customer experience with Uplight & Qmerit’s bundled install.

Electric Vehicles
Boosting Business Customer Engagement with Outbound Communications

Uncover actionable insights for effectively engaging small and medium-sized businesses.

Business Customers
Product Design in Action: Rate Education, Adoption, and Enrollment

Learn how you can deliver a best-in-class customer experience that drives customer awareness, participation, and retention.

Customer Research
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Rates Engagement
Consumers Energy Helps Customers Weather Winter with Offer Center

Learn how Consumers Energy is enabling income-qualified customers to save an average 10-15% on their bills.

LMI Customers
Unlocking Load Flexibility Potential: Understanding Customer Knowledge, Barriers, and Experiences

Uncover seven key takeaways for utilities to unlock the full potential of load flexibility.

Customer Research
+1
Demand Management
How Flexible Assets Can Deliver Value to CCAs

How Flexible Assets Can Deliver Value to CCAs

DERMS

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment