Unlocking Load Flexibility Potential: Understanding Customer Knowledge, Barriers, and Experiences

Now in its fourth year, Uplight’s annual Voice of the Customer research surveys 1,000 U.S. energy customers to track energy customer preferences, purchases, and plans.

Additionally, this year’s special module focused on customers’ perceptions and experiences around enrolling in demand response (DR) and time-of-use (TOU) programs. We explored what customers know and think about load flexibility programs, who participates and why, and what their experiences are in the process.

Read the eBook to uncover seven key takeaways for utilities to unlock the full potential of load flexibility.