Resources

Insights and best practices at your fingertips.

Puget Sound Energy Drives Rate Enrollment with Uplight and GridX

PSE's rate program leverages personalized rate analytics to drive customer engagement.

Rates Engagement
Rates Engagement Solution Guide

Ensure that utility rate programs engage and motivate all customer segments.

Rates Engagement
Business Customer Engagement

Uplight’s business customer engagement solution addresses the unique needs of business customers with personalized insights, recommendations, and offerings.

Business Customers
+1
Customer Engagement
Customer-Centric by Design: Applying Research to the Business Customer Experience

Leveraging extensive research, Uplight identifies some unique needs of these customers and unveils how utilities can improve engagement.

Customer Engagement
+1
Customer Research
The Climate Disconnect: Uplight’s Voice of the Energy Customer Report 2024

Uncover customer perspectives on climate change, utility programs, and more.

Customer Research
Making the Switch: Customer Journeys to Home Electrification

Learn customer motivations and barriers to home electrification, and get recommendations to improve the overall customer experience.

Customer Engagement
+1
Customer Research
Mastering Home Electrification: Barriers and Opportunities

Discover actionable strategies for overcoming hurdles in home electrification.

Customer Research
+1
Energy Efficiency
Charged Up & Ready to Roll: A Study of Residential EV Charging Behavior in a TOU Program

Optimize EV charging for sustainable grid management.

Customer Research
+1
Electric Vehicles
Unlocking Load Flexibility Potential: The Power of Understanding Customer Knowledge, Barriers & Experiences to Drive Enrollment

Build customer awareness, inspire confidence that customers can succeed, and motivate them to take action.

Customer Research
+1
Demand Management
Applying a Behavioral Science Lens to Time of Use Rates

Deliver a best-in-class rates experience that drives the customer participation.

Customer Research
+1
Rates Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment