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5 Takeaways from Accenture’s Research on Personalization

This post was originally published on the Ecotagious website. Ecotagious is now Uplight. 1. The “one-size-fits-all” approach no longer appeals to the new energy consumer Across industries, consumers are increasingly balking at one-size-fits-all approaches that create confusion-and dissatisfaction. 2. Utilities must provide hyper-relevant personalized customer experiences To keep customers engaged loyal and satisfied, utilities must develop
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By Uplight Staff Writer on January 21, 2019