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Net Promoter Score

Net Promoter Score: The Customer Loyalty Metric

A simple question and the foundation of the Net Promoter Score (NPS). This customer satisfaction survey is becoming ubiquitous; two-thirds of Fortune 500 companies have adopted this metric. Uplight uses NPS in our Marketplace product as it gives us direct feedback from end customers into what we are doing well and where we can improve.
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By Crystal Leaver on May 26, 2020

Net Promoter Score
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